Job Location : Berlin,NH, USA
Job Summary:Performs a variety of functionswithin the Patient Access Department related to accurate and timely collectionof patient demographic information, insurance verification, co-pay collection,and determining and obtaining applicable signatures. Understands the importanceNorth Country Healthcare places on providing exemplary customer service.Understands and applies relevant legal concepts (e.g. confidentiality, patientrights, etc.) Completes other tasks asassigned by Patient Access management.Essential Functions:Functions as primaryreceptionist for all incoming patients to the department Maintains excellent customerservice skills, recognizing the needs of patients, families, and visitors, aswell as co-workers and other staff Check patients in and out fortheir appointments. Prints the visit summary and appointment cards asnecessary Enters all required data intothe appropriate electronic medical record modules, verifies demographic andinsurance information, and revises it as necessary Reviews orders for accuracyand completeness as necessary Places patients on the ED Trackingboard and monitors for active orders as needed Responsible for making statuschanges for patients based on ADT orders in some areas Utilizes AccuReg software toverify insurance coverage and registration accuracy, making changes andnotifying other departments, as necessary Obtains and witnessesappropriate signatures on consent to treat and all required documentation (i.e.IMM, ABN, etc.) Scans all insurance cards(front and back). Obtains/scans relevant documents for the medical record Refers possible paymentproblems to the appropriate financial counselor Collects payments forservices or co-payments from patients as required, following EMTALA regulationsfor emergency department patients Reconciliation of cash drawer Attaches referral/ARM toappointments as needed Handles all incoming phonecalls to the department, paging responsibilities for the hospital and paging ofon call staff as needed per facility Monitors all alarms and security cameras,paging using the emergency code system as needed Proactively utilizes slowperiods in a creative and business minded manner, performing tasks such asorganizing, sorting, reviewing own registrations for accuracy, aiding acoworker, cross training, etcPerforms additional duties as assignedAdheres to facility Values, ServiceExcellence, and Standards of ExcellenceEssential Qualifications: High School Diploma or equivalent. Good communication and customer service skillswith a pleasant, clear speaking voice. Must have good organizational skillswith the ability to prioritize workload. One (1) year of hospital or health careexperience in registration or business office environment preferred. Mustdemonstrate knowledge and use of applicable software applications. Knowledge ofmedical terminology and insurance preferred.About AVH:The major strength of Androscoggin Valley Hospital (AVH) is found in its wide network of specialists who provide care throughout Coos and portions of Carroll County, NH. With wide-ranging specialties including, but not limited to, Audiology, Urology, Ear, Nose, Throat/Allergy, OB/GYN, Orthopaedic Surgery and Sports Medicine, and General Surgery, a number of our providers travel to multiple North Country locations, providing a seamless and convenient patient experience. A 25-bed critical access hospital, AVH also offers state-of-the-art Imaging technology: Mammography, CT Scan, Ultrasound, and MRI all received Gold Seal Accreditation from the American College of Radiology. AVH proudly offers a full complement of Physical Therapy services (Inpatient, Outpatient, and off-site) as well as Occupational Therapy (Inpatient and Outpatient.) The close relationship that AVH enjoys with Coos County Family Health Services yields multiple off-site Laboratory locations within their primary care clinics. Named a Top 100 Critical Access Hospital by iVantage numerous times, the providers, nurses, staff, and volunteers work tirelessly to personify the Hospital's Mission to Deliver the Best Healthcare Experience to Every Patient, Every Day. About North Country Healthcare (NCH):North Country Healthcare is a non-profit affiliation of fourmedical facilities, Androscoggin Valley Hospital, North Country Home Health& Hospice Agency, Upper Connecticut Valley Hospital, and Weeks MedicalCenter, located in the White Mountains Region of New Hampshire. NCH includesnumerous physicians and medical providers at multiple locations. This leadingcomprehensive healthcare network which employs hundreds of highly-trainedindividuals delivers integrated patient care through three community hospitals,specialty clinics, and home health and hospice services. NCH remains committedto the health and well-being of the communities we serve.North Country Healthcare is an equal-opportunity employer.Qualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, gender identity, nationalorigin, disability, or protected veteran status.If you require a reasonable accommodation in completing thisapplication, interviewing, completing any pre-employment testing, or otherwiseparticipating in the employee selection process, please direct your inquiriesto the Human Resources department at the affiliate to which you are applying.