Community Liaison
: Job Details :

Promotes a safe, cooperative and professional health care environment to ensure optimum patient care (as per HR policy 113c)Adheres to all hospital policies, procedures, rules and regulations, including but not limited to, absenteeism, cellular telephone usage, dress code and rules of conductProvide Excellent Customer Service, treating customers (patients, visitors, and co-workers) in a professional manner exercising courtesy and tact. Effectively communicates with patients and others about SBH services in their area(s) of expertise or responsibility and ensures that concerns, questions or issues reach the right person(s) in SBH in a timely fashion Responds to calls and inquiries regarding External Affairs Department activities or programs both internal & external.Helps coordinates any events and/or projects that the External Affairs Department hosts or assist withProvides follow up outreach calls and/or emails to our SBH Community Events participants Participating and organizing participants to participate in Community Outreach events, which may include weekends and/or holidays. Some of the events may include: Diversity Events-e.g. PRIDE, Hispanic Heritage, Juneteenth, etc.Wellness Alliance- held virtually monthlyEmployee Appreciation DayInformative Tabling Health Awareness eventsBack to school eventsProvide instructions and guidance to patients/participants throughout the hospital as neededAbility to assist with other Patient Engagement activities throughout the hospital as needed Assist department in various responsibilities in the absence of co-workersAssist the Administrative Director of Patient & Community Engagement with all Interns and SYEP/1199 Summer Youth participantsMaintain various departmental spreadsheets up to date in TEAMSAttend daily/weekly staff meetings Attend monthly Community Board # 5 and 6 meetings and relate crucial details back to departmentEducation Required Associates Degree/ Bachelors in HealthcareExperience/Skills Required Bilingual Preferred- Proficiency in English and Spanish Knowledge of various Office Products (excel, word, PowerPoint, teams, outlook)Able to work independently and with flexibility