Job Location : Rochester,MN, USA
Title: Security Ambassador ( Door Screener)
Duration: 1 Year
Location: Rochester, MN
***All resumes must be submitted using the template resume we have used in the past***
Here are the two shifts/schedule that we will be hiring for; Full-time 84 hours per two week pay period
Hospital Schedule 6:00 AM - 6:00 PM.
Week 1: Wednesday, Saturday, Sunday, Monday
Week 2: Thursday, Friday, Tuesday, Every Other Saturday and Sunday
Worked and Part-time 40 hours per two week pay period - Monday - Friday 6 am - 10 am.
** IF YOU WERE SUBMITTED TO REQUEST # 25794956 OR 33258744 AND WAS REJECTED/AND OR INTERVIEWED, DO NOT RESUBMIT **
This role represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus and serves as a critical team member in facilitating patient & visitor visits. The Security Ambassador demonstrates professionalism, effective communication and listening skills, empathy, and ability to effectively interact with patients, visitors, family members, staff and others who may present to Mayo Clinic. The Security Ambassador will establish and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Mayo Clinic personnel. In addition to providing overall presence, the Security Ambassador will verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, enforce entrance utilization via the use of related visitor management equipment and any related policies (ex: masking, badging), and may greet patients and visitors and assist in navigation. The Security Ambassador primarily works at patient designated buildings/entrances to ensure policy enforcement and to monitor patient and visitor flow within the building. Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict or stressful situations (by use of AVADE, Verbal Judo, SIRA training). This role may have view only access to the electronic medical record to support verifying information. This role may interact with various security technologies, such as visitor management system and passive weapons detection system. This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and/or weekend with rotating days off.
Skills: Demonstrated problem-solving and critical thinking skills. Evidence of conflict management and resolution skills, ability to pass training in AVADE, Verbal Judo and/or SIRA training. Demonstrates understanding and use of software programs and security related equipment.
Education: A high school diploma/GED required. Two years of previous customer service experience in healthcare, hospitality, or service industry required.