Contact Center Agent I
: Job Details :

The Agent I contributes to overall patient experience by delivering exceptional customer service to patients, families, caregivers, providers and the community during every interaction. Performs a complex variety of patient care activities in a contact center environment, including accurate appointment scheduling and pre-registration to achieve first contact resolution and optimize patient flow. Consistently demonstrates OSFs mission and service standards while addressing patient inquiries and concerns. Collaborates with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all support processes. Qualifications REQUIRED QUALIFICATIONS: Education: High School Diploma or GED. Experience: Two years of customer service experience. Other skills/knowledge: Embraces a culture of customer-centric behavior and innovation critical to a contact center environment. Possesses strong customer service skills and the ability to demonstrate c...Agent, Customer Service, Healthcare, Patient