ENTERPRISE: Eagle R.V ResortApply fast, check the full description by scrolling below to find out the full requirements for this role.JOB TITLE: Front Desk Clerk IREPORTS TO: RVP R.V Park ManagerSALARY: DOEPOSITION STATUS: Regular Full-Time, FLSA NON-EXEMPTHOURS PER WEEK: 40POSITION DESCRIPTION: The Front Desk Clerk II at Eagle View R.V Resort is responsible for providing exceptional guest service by managing the check-in and check-out processes, handling guest inquiries, and ensuring a pleasant and efficient experience for all visitors. This role requires a friendly, proactive individual with strong organizational skills and the ability to multitask in a fast-paced environment.ESSENTIAL FUNCTIONS: Essential functions may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.
- Welcome and greet guests in a friendly and professional manner.
- Process check-ins and check-outs efficiently, ensuring accurate documentation and payment processing.
- Handle guest inquiries and complaints, providing prompt and effective resolutions.
- Provide information about the resort, local attractions, and recreational activities.
- Maintain accurate records of guest reservations, payments, and any additional charges.
- Answer phone calls, emails, and other forms of communication promptly and courteously.
- Assist in the preparation of daily reports and other administrative tasks as required.
- Ensure the front desk area is clean, organized, and stocked with necessary supplies.
- Coordinate with housekeeping and maintenance staff to ensure rooms and facilities are clean and operational.
- Communicate effectively with other departments to ensure guest needs are met and any issues are resolved quickly.
- Monitor and respond to guest feedback to continually improve the quality of service.
- Monitor resort access and ensure that all visitors are authorized.
- Follow and enforce safety and security protocols to ensure a safe environment for guests and staff.
- Report any suspicious activities or security concerns to the appropriate personnel.
- Excellent customer service and interpersonal skills.
- Strong communication skills, both verbal and written.
- Ability to handle stressful situations calmly and effectively.
- Strong organizational skills and attention to detail.
- Proficiency with basic computer applications (e.g., MS Office Suite).
- Friendly and approachable demeanor.
- Proactive and problem-solving attitude.
- Dependable and punctual with a strong work ethic.
- Ability to work flexible hours, including weekends and holidays.
- Ability to stand for long periods.
- Ability to lift and carry up to 25 pounds.
- Ability to perform repetitive tasks and handle various physical activities.
Minimum Qualifications:
- High school diploma or equivalent required; additional education in hospitality or a related field is a plus.
- Minimum of 2 years of experience in a front desk or customer service role, preferably in a hospitality or resort setting.
- Computer Basics Computer Basics. Microsoft Office is preferred.
- Minimum of one year of customer service experience required
- Must pass a pre-employment drug and alcohol test and pass a complete background check.
INDIAN PREFERENCE:Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.