JOB SUMMARY AND SCOPEPerforms secretarial functions to support the provision of care within the medical practice. Interacts with patients, families and staff member to maximize successful patient outcomes.ESSENTIAL JOB FUNCTIONS
- Registers patients; obtains necessary demographic, consent and insurance information from the patient and enters it in the computer.
- Scans applicable demographic, photo IDs, insurance cards, and any other necessary forms into the patient's chart.
- Proficient in electronic signatures for consents through electronic device.
- Performs Electronic Insurance Verifications or calls applicable insurance carriers.
- Answers the telephone and directs calls and messages to the appropriate recipient.
- Schedules patient appointments with acknowledgment of how the patient would prefer the appointment confirmation through the EMR
- Manually confirms patient appointments, if necessary.
- Prepares the patient charts daily, as necessary.
- Communicate through messaging and Phone Notes in EMR.
- Schedules patient appointments with acknowledgment of how the patient would prefer the appointment confirmation through the EMR
- Manually confirms patient appointments, if necessary.
- Collects co-pays and payments via check, cash or debit/credit card.
- Prepare co-pay payments and other payments to practice billing department no later than 3 days from the date of service.
- Participates with any department quality indicators.
- Completes daily, weekly, and monthly checklists as assigned with duties that may include office cleanliness, security, and other item requiring monitoring.
- Maintains compliance with all hospital policies as well as compliance with all State, Federal and CMS policies of licensing and certification.
- Responsible to maintain medical record privacy and security according to hospital policies and procedures at all times.
- Demonstrate a clear understanding of, and commitment to, the hospital's mission, vision and values as well as the service excellence standards while completing all tasks and responsibilities.
- Provides coverage for other DECH physician offices when necessary.
- Seeks out needed information by staying informed and involved by attending meetings; reading memos, policies, meeting minutes, newsletters, email and other appropriate information in a timely manner.
- Reliable attendance and punctuality, including observing appropriate break times and extending a scheduled shift when necessary to meet patient demands
- Performs duties in a safe manner, in compliance with all safety policies and procedures
- Complies with the Code of Conduct and all appropriate policies and procedures
- Other duties, as assigned, that are relevant to the position and department
*DECH is an equal opportunity employer.RequirementsMINIMUM REQUIREMENTS
- High School Diploma
- Proficient in typing, telephone communication, Microsoft Office (Word, Excel and Outlook)
- Knowledge of Electronic Medical Record.
- Associate degree from a medical secretary program or 2 years experience in an office setting.
PHYSICAL EFFORT AND ENVIRONMENTModerate: Occasionally lifts up to 25 pounds independently. Occasionally pushes/pulls 100 pounds. Stands or walks often. Office environment/exam rooms.EXPOSURE RISKExposure Category I: Employee at risk for exposure to blood borne pathogens.QUALITY IMPROVEMENT
- Maintains current knowledge of the hospital-wide Quality Improvement Program.
- Collaborates with management to improve the effectiveness of the department through the Quality Improvement plans and processes.
- Participates in the departmental and hospital-wide Quality Improvement activities as directed by the manager.
COMPLIANCE
- Adheres to the federal, state, and local statutes and regulations.
- Adheres to the Compliance Program policies and procedures of Down East Community.
- Adheres to all Privacy and Security policies and procedures of Down East Community.
- Communicates any concern related to compliance issues to manager of department or Compliance Officer.
- Communicates any concern related to confidentiality issues to the Privacy Officer.