Customer Service
: Job Details :

Job Title: Bilingual Call Center Representative – Empathy & Customer Service for Disaster Relief

Location: Houston, TX (Hybrid)

Pay Range: $21.56: $17.20 + $4.36 Health/Wellness

What's the Job?

• Handle inbound and outbound calls from individuals affected by natural disasters (e.g., hurricanes, floods, wildfires, etc.), providing immediate assistance with empathy, patience, and compassion.
• Listen attentively to customers' needs, demonstrating a deep understanding of their challenges, offering emotional support, and ensuring their concerns are heard.
• Guide customers through the available relief services, programs, and resources they may be eligible for, including housing, financial aid, and recovery services.
• Assess each caller's unique situation to provide the most relevant and appropriate solutions or referrals to relief agencies, shelters, or other support systems.
• Remain calm and focused when dealing with customers in distress, using active listening and de-escalation techniques to address heightened emotions.

What's Needed?

• Demonstrated ability to connect with individuals facing extreme hardship, offering genuine emotional support.
• Excellent communication skills, especially in high-stress, emotionally charged situations.
• A strong customer-first mentality, with experience in providing timely and efficient solutions.
• Bilingual proficiency in Spanish is required for this position.
• Reliable high-speed internet at home to work from home.
• Comfort using web-based tools and Microsoft Teams for communication and operations.
• Ability to work flexible hours within a shift range from 6:30 AM EST to 1:00 AM EST.

What's in it for me?

• Competitive salary and benefits package.
• Access to ongoing professional development and training in disaster response and customer service.
• Opportunities to make a direct and meaningful impact on individuals and communities affected by natural disasters.

Training and Equipment:

• Initial in-person meeting for equipment distribution and introductions.

• After training, the role will be work-from-home with company-provided equipment.

• Ongoing support from a centralized helpdesk and access to a web-based tool for intake and form submission processes.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.