Guest Services/Event Staff | XL Center
: Job Details :

Oak View GroupOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.Position SummaryAs a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.This role will pay $16.00/hourBenefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadlineAbout the VenueThe XL Center is Connecticut's premier destination for sports & entertainment.The 15,000+ seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses.The XL Center is also home to the AHL's Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers.The XL Center entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others.The XL Center will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.ResponsibilitiesArrives for shift on time, neatly groomed and in a clean, pressed, well-maintained uniformGreets all guests in a welcoming, friendly mannerExamines each ticket to ensure correct date and eventEscorts guests to correct seatsAnswers guest questions regarding event and arena, e.g., location of concession stands, restroomsEnsures non-smoking rules are followedKeeps aisles and stairways clear of objects and guest gatherings to ensure safe entry/exitResponds to guest concerns in a respectful and calm manner and contacts Supervisor or Manager as neededMaintains a positive, outgoing demeanor always adhering to “Expectations for Guest Service”Accurately and thoroughly completes all pertinent reports and documentationQualificationsPrior Guest Services experience requiredExcellent communication skills required with thorough understanding of written and spoken EnglishAbility to work a flexible schedule including days, nights, weekends, and holidaysAbility to work at the arena in Hartford, CT and the stadium in East Hartford, CTAbility to stand for extended periods of timeAbility to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet, concreteAbility to work in heights, in darkened area, around crowds, loud noises and flashing lightsAbility to remain calm and focused in fast-paced environment and stressful situationsAbility to work in adverse weather conditions, as neededStrengthened by our Differences. United to Make a DifferenceAt OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople , improves ourservice , and raises ourexcellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.