Job Location : Chapmanville,WV, USA
**Shift Leader**
Keeping America running is a big deal, and were proud to be Movin and Shakin to fuel the day, every day. At Dunkin, our team members are the ingredients of goodness that make up a team that supports one another and local communities. Join us. Because Dunkin runs on you and well be running beside you every step of the way. Were All IN.
**MOVIN**
As a Shift Leader, you will supervise restaurant operations on a shift-by-shift basis. You will also assist the management team in providing team member support and coaching to ensure tasks are performed effectively, helping America Run on Dunkin.
**CARIN**
We have a fresh brew of benefits perfect for you. Discounted donuts and coffee are only the beginning.
Flexible Schedule
Free Shift Meals*
Best in Class Training & Continuous Learning
Advancement Opportunities
Paid Time Off*
401(k) Retirement Plan*
Medical, Dental and Vision*
Community & Charitable Involvement
**WINNIN**
Preferably, you have previous management experience in retail, restaurant, or hospitality.
You are 18 years of age (or higher, per applicable law).
You know what it takes to be in the smile-making business and have exceptional time management, attention to detail, and guest service skills.
Not sure if your experience aligns? We encourage you to apply. Coffee-lover or not, all backgrounds are welcome here.
**?** **Position Title: Shift Leader**
**Franchise Organization/Location: Little General Network**
**Reports To: Restaurant Manager**
**Overview:**
Shift Leaders are generally responsible for coaching Dunkin Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timelyfeedback.
**Responsibilities Include:**
Perform all responsibilities of restaurant team members
Support the Restaurant Manager in meeting operational goals and execution
Ensure Brand standards are met throughout shift including preparation of food and beverages
Communicate shift priorities, goals and results to restaurant team members
Complete shift deployment plans for shifts to ensure positions are adequately supported
Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
Support the training of restaurant team members as needed
Perform oversight of franchisee safety, security and profitabilitypolicies/processes throughout a shift
Communicate clearly with the next Shift Leader to help prepare him/her for shift
Ensure Food Safety standards are met
Manage Inventory throughout the shift
Provide great guest service and coach restaurant team members to do the same
Handle customer complaints, conflicts, and emergencies, makequick decisions to resolve issues and maintain a positive reputation for the restaurant.
Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
Monitor employee attendance, punctuality, and adherence to company policies.
**Education/Experience:**
Basic computer skills
Fluent in spoken and written English or the local language in which you serve.
Previous leadership experience in retail, restaurant or hospitality preferred.
**Key Competencies**
Works well with others in a fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and adapt to change
Guest focused
Ability to assist with training
Problem solving
Motivating others
**Physical Demands/Working Conditions:**
Standing on feet
Repetitive motion including bending, stooping and reaching
Lifting objects, ice, products, boxes up to 20lbs (if applicable)
Wearing a headset
Working in a small space
Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. These materials and resources are optional for franchisees, and nothing in these materials and resources should be construed as the franchisor being involved in or having control over a franchise employees essential terms and conditions of employment. Specific employment-related questions should be directed to your franchise organizations legal counsel or other professional advisor.
+ _You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees._