Job Location : Albany,NY, USA
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Review Vacancy
Date Posted 10/11/24
Applications Due10/25/24
Vacancy ID169565
* Basics
* Schedule
* Location
* Job Specifics
* Contact
NY HELPYes
AgencyFinancial System, Statewide
TitleInformation Technology Specialist 2, #24-32 (NY HELPS)
Occupational CategoryI.T. Engineering, Sciences
Salary Grade18
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $65001 to $82656 Annually
Employment Type Full-Time
Appointment Type Permanent
Jurisdictional Class Competitive Class
Travel Percentage 0%
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 8:30 AM
To 4:30 PM
Flextime allowed? No
Mandatory overtime? Yes
Compressed workweek allowed? Yes
Telecommuting allowed? Yes
County Albany
Street Address Statewide Financial System
W. A. Harriman State Office Building Campus, Bldg. 5
City Albany
StateNY
Zip Code12227
Minimum Qualifications NYHELPS Qualifications:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. If a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
NYHELPS Minimum Qualifications:
A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; or a bachelor's or higher-level degree in any field and one year of experience in information technology; or 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; or two years of professional experience in information technology.
Permanent-Competitive Qualifications:
This position is open to candidates who are reachable on the Information Technology Specialist 2, G-18, Civil Service eligible list OR have one year of permanent competitive service as an Information Technology Specialist 2, G-18. This position is also open to NYS employees at or above G-16 who are eligible for transfer under Section 52.6 or 70.1 of the Civil Service Law. The transfer cannot be a second, consecutive transfer resulting in an advancement of more than two grades. In order to qualify for a Section 52.6 transfer, candidates must have one year of permanent competitive service in a qualifying administrative title such as Information Technology Specialist 2 (Programming), G-18; Business Systems Analyst 1, G-18; or Telecommunications Analyst 2, G-18. In order to qualify for a Section 70.1 transfer, candidates must have one year of permanent competitive service as a Supervising Computer Operator, G-18.
Preferred Qualifications:
* Commitment to superior Customer Service including:
* Essential soft skills required to liaise with team members at all levels of the organization and SFS customers.
* Ability to build trusted relationships and maintain a positive work environment.
* Strong interpersonal skills; ability to work on cross-functional teams.
* Strong SQL skills
* Financial Accounting knowledge
* PeopleSoft and ServiceNow experience
* Strong verbal and written communication skills
Duties Description The Statewide Financial System (SFS) is New York State's enterprise financial system that supports agency business processes and serves as the State's accounting system of record. Supporting approximately 80 State agencies, SFS processes over $100 billion in payments on an annual basis, and strives to continually ensure system performance, reliability and availability, safeguard the integrity of the data contained within SFS, and maximize use of SFS functionality for the greatest benefit of NYS government.
As a member of the Statewide Financial System Customer Experience and Engagement Pillar and Production Support Bureau, the incumbent will be responsible for analyzing, validating, and responding to questions from end-users and stakeholders of the State's enterprise resource planning (ERP) system. The incumbent will play an integral role in the SFS problem resolution life cycle, and will serve as the conduit between the system end user community and the internal SFS teams.
General Job Responsibilities:
* Respond to questions from system users.
* Troubleshoot reported issues from system users through testing.
* Analyze complex situations and provide solutions.
* Define approach for understanding and resolving end-user problems.
* Facilitate meetings with internal staff, end-users and management identifying and analyzing end-user problems.
* Identify and document the corrective action needed, communicate resolution to end user.
* Establish and communicate timetables for completion of resolution.
* Upon successful resolution of a problem, ensure resolution steps are clearly documented and conduct knowledge transfer activities with appropriate SFS staff as needed.
* Assess the validity of requested feature changes or updates from end-user requests.
* Develop test plans and assist in the analysis of the results.
* Monitor for any issues and ensure that they are resolved in a timely fashion.
* Perform business analysis intelligence activities such as data mining, writing and running SQL queries to extract data to conduct research.
* Serve as subject matter expert (SME) in SFS PeopleSoft Financials functional area(s).
* Ad-hoc project support.
* Perform other duties as assigned.
Additional Comments This position may be designated 55 b/c and is subject to verification of applicant eligibility. You are advised that, should you accept a job offer with SFS, you may be required to be fingerprinted.
Currently, we are looking for motivated, highly qualified professionals who can lead and support ongoing transformational statewide information technology projects. Focused on best practices, continuous improvement, and enabling efficient government operations, SFS team members include programmers, project managers, PeopleSoft experts, database and security administrators, business analysts, and customer service and change management professionals. Located in Albany, NY, SFS is a fast-paced, dynamic place to work, where individuals have the opportunity to support the transformation of NYS government's financial business processes. SFS is committed to diversity and workforce development, providing its employees with professional growth through training opportunities and knowledge sharing.
To learn more about SFS, visit our website at www.sfs.ny.gov.
Work hours and telecommuting availability (50% maximum) for this position will be discussed during the interview process, and are subject to operational needs and the telecommuting application process.
Candidates from diverse backgrounds are encouraged to apply. SFS is an equal opportunity employer and is committed to workplace diversity.
Some positions may require additional credentials or a background check to verify your identity.
Name SFS Personnel
Telephone
Fax
Email Address ...@sfs.ny.gov
Address
Street Statewide Financial System
W. A. Harriman State Office Building Campus, Bldg. 5
City Albany
State NY
Zip Code 12227
Notes on ApplyingTo apply, please send a cover letter and resume to ...@sfs.ny.gov, and be sure to indicate that you are applying for the position of Information Technology Specialist 2, Ref. #24-32.