Job Location : all cities,MI, USA
NOW HIRING for our new Caledonia Community Center YMCA. Join our team as a part-time Member Service Representative - shift times vary throughout the week including early mornings, afternoon, evenings & weekends. The anticipated start date for this position is early December 2024.
OUR CULTURE:
Guiding Principles describe our behaviors to support our organization's work throughout its life in all circumstances, irrespective of changes in goals, strategies, and leadership. Our Guiding Principles are as follows: We CULTIVATE-We grow staff and volunteer leaders who will be stewards of the Y mission, resources, and opportunities. We OWN-We think long-term and act on behalf of the organization, beyond our own team. We WELCOME-We are inclusive of all people and all communities. We SERVE-We provide timely and excellent service to members, volunteers, community, and each other. We LEARN-We are never done learning and always seek to improve. We are curious about new possibilities and act to explore them. We UNITE-We work together to achieve big goals and speak as one voice. We RESPECT-We treat others with kindness and speak positively about other people in all situations. We PLAY-We celebrate, appreciate, and have fun!
The YMCA of Great Grand Rapids utilizes a Membership By Design framework, which is a member involvement and community building model for YMCAs across the country. All staff membersfront-line, management, full- and part-timeand volunteers have a role to play in member engagement. These responsibilities can be broken into six steps:
POSITION SUMMARY:
The Member Services Representative handles the day-to-day operations of the membership desk. Greets members in person and by telephone. Provides informational services and directs callers to the appropriate person. This position may require early morning, evening and/or weekend responsibilities.
ESSENTIAL FUNCTIONS
Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids
COMPENSATION
$13.80 - $17.24 ; Part Time; Non Exempt (up to 25hrs/week)
BENEFITS:
QUALIFICATIONS
High school diploma, General Education Diploma (GED), or working towards GED; one to three months customer service, sales, or data entry experience; or equivalent combination of education, training, and experience. Ability and desire to provide outstanding customer service and a friendly, positive demeanor. Past cash handling experience preferred. Working knowledge of computers and experience with a variety of software applications. Ability to learn proprietary software to enter or edit member information, take photo IDs, and scan member cards. Ability and desire to interact with people of all ethnic backgrounds, ages, and lifestyles.
CERTIFICATIONS
YMCA LEADERSHIP COMPETENCIES:
Functional Expertise
Engaging Community
Inclusion
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TRAVEL:
0 - 5% of local travel within the state of Michigan; occasional out-of-state travel may be required for educational conferences or training.
PM21
Compensation details: 13.8-17.24 Hourly Wage
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