Key Duties and Responsibilities:
- Handle telephone, email, internet and ‘in person' inquiries efficiently and politely
- Exceed our customers' expectations by delivering service in a professional, knowledgeable and accommodating way
- Remain calm, patient and polite if receiving customer feedback
- Maximize revenue by converting inquiries, recognizing business prospects, and taking every opportunity to upsell
- Liaise with all departments to ensure the best service is provided to our customers
- Ensure that all work meets company standards; all paperwork must be accurate and complete, including booking information and payment details
- General administrative duties
- Maintain positive working relationships with guests, vendors, other employees, etc.
- Co-operate closely with team members and other departments to ensure that Beach Properties of Hilton head is the best it can be
- Set a great example for new employees
Minimum Required Skills & Competencies:
- Upbeat and positive attitude
- Professional, honest, reliable and trustworthy
- Confident, self-motivated and demonstrate a passionate commitment to the business
- Excellent communication skills, both verbal and written
- Ability to work in a high pressurized environment
- Highly organized
- Strong ability to multi-task
- Natural ability to sell products enthusiastically
- Ability to work weekend rotations
Desired Skills & Competencies:
- Minimum of (2) two years' experience in the vacation rental industry
- Experience with Navis Hospitality CRM Platform (or similar program)
Perks & Benefits:
- Competitive compensation
- Paid vacation
- 401K plan
- Health, dental and vision plan
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