Job Location : Columbus,OH, USA
PRINCIPAL RESPONSIBILITIES AND DUTIES:
* Schedules daily processing of inbound mail with staff to ensure prompt handling of all accounts by:
* Assigning tasks to maximize workflow and profitability goals.
* Providing guidance and assistance to staff by researching processing questions and providing timely solutions.
* Ensuring that utility bills are extracted, scanned, and delivered to data entry daily.
* Ensures accurate and efficient processing of mail by:
* Preparing and maintaining the necessary procedures and initiating changes to increase processing efficiency.
* Overseeing implementation of all new accounts.
* Coordinating account changes with customer service.
* Preparing and maintaining a customer cross-reference list and customer location lists.
* Monitoring customer, carrier, and vendor use of assigned post office boxes and reporting deviations to customer service representatives.
* Responsible for monitoring, evaluating, and performing weekly/monthly staff quality reviews for accuracy as needed.
* Suggests improvements to management concerning the work distribution and performance of the mailroom, scanning, image prep, and extraction employees.
* Prepares production and quality reports for management review.
* Monitors, evaluates, improves and maintains performance of unit associates by:
* Using established methods to measure productivity.
* Communicating performance problems and recognizing achievements through frequent and regular feedback.
* Administering semi-annual reviews.
* Determining salary increases.
* Disciplining or terminating employees when poor performance is evident.
* Provides data for payroll and attendance records by recording hours worked, absences, and tardies on employees' weekly timecards.
* Maintains unit attendance records and follow company policy regarding warnings and terminations for excessive absence and tardiness.
* Establishes behavior and work standards that foster cooperation and harmony within the unit.
* Collaborates with other leadership to maintain daily workflow and improve quality and efficiency.
* Upholds and enforces department processing standards by initiating procedures to identify and minimize deviations.
* Assists department manager in maintaining adequate staff by interviewing prospective employees, participating in hiring decisions, and supervising training of new employees by lead associates.
* Responds to customer service inquiries and takes action to resolve processing problems and prevents future errors through process, people and/or technology improvements. Works closely with Department Manager in implementing improvements while communicating with appropriate Client Relations or Customer Service team members
* Other projects or duties as required or assigned.
SKILLS AND ABILITIES REQUIRED:
* Demonstrated leadership, motivational, and coaching ability in a production-oriented environment.
* Strong interpersonal and persuasiveness skills, verbal and written communication, organizational, and time management skills.
* Proven problem solving and analytical thinking skills which result in immediate or, if needed, long term resolution.
* Ability to work with minimal supervision and is self-motivated.
* Proficient in the Microsoft Office suite (Word, Excel, and Outlook).
MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:
* An associate's degree in business administration or equivalent work experience.
* 2 years leadership experience in a production-oriented environment or supervisory experience in an industry with comparable characteristics as Cass.
APPLICATION PROCESS:
You can directly apply through Cass's website at Please apply directly to this position via the Apply button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.
ABOUT OUR COMPANY:
Cass Information Systems, Inc. is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities and other operations. Disbursing over $90 billion annually on behalf of clients, and with total assets in excess of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000. More information is available at www.cassinfo.com.