Job Description
Bring Your Amazing Self to WorkAt Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job OverviewThe Associate, Vendor Direct Operations reports to the Merchant Operations department at Macy's, which supports Buyers & Planners and various cross-functional partners, including Digital, Store Operations, Marketing, Shortage Control, Accounts Payable, Private Label brands, leased businesses, distribution warehouses, and vendors.This Associate understands the end-to-end merchant process and tools, focusing on effective collaboration, support, and execution. They build strong relationships with business partners to identify challenges and recommend process improvements for greater efficiency in the digital platform and vendor direct program.The Associate is known for fostering trust within their team and the merchant community. They are recognized as a collaborative, results-driven change agent who leads through influence and challenges outdated practices. The ideal candidate excels in building, training, and supporting merchants through new procedures and is skilled at identifying and retiring legacy processes that no longer align with company strategy. Additional duties may be assigned as needed.
What You Will Do - Leverage comprehensive knowledge of digital and vendor-direct merchandising processes and systems, along with insights from merchant and vendor inquiries, to improve processes and educate on best practices.
- Build and maintain strong relationships with the merchant community and other cross-functional partners within the organization.
- Collaborate with the offshore team to ensure effective absorption of new functions and achievement of KPIs.
- Use expertise in merchant reporting and retail math to identify and present new business opportunities.
- Lead the development of ad-hoc reports, forms, training materials, and guides.
- Manage and support essential operational processes to drive business success.
- Assist with key company initiatives as required.
- Maintain regular, dependable attendance and punctuality.
Skills You Will NeedCollaboration and Teamwork: Proven track record of effective collaboration with offshore teams and various departments.
Analytical Skills: Expertise in merchant reporting and retail math to identify and present business opportunities.
Communication Skills: Excellent verbal and written communication skills; ability to present information clearly and concisely.
Leadership and Facilitation: Strong leadership, facilitation, and interpersonal skills to influence and guide others.
Process Improvement: Ability to identify challenges, recommend process improvements, and retire outdated practices.
Technical Proficiency: Strong skills in Microsoft Excel, Word, and PowerPoint; above-average mathematical abilities.
Creative and Strategic Thinking: Ability to think creatively, strategically, and technically to address business needs.
Training and Support Skills: Experience in developing training materials and supporting merchants through new procedures.
Who You Are - Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy's aspires to achieve every day in every way.
- Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 1-2 years of direct experience.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
- Able to work a flexible schedule based on department and company needs.
What We Can Offer You - An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- 8 paid holidays
- Paid Time Off (first year prorated depending on start date)
- Tuition reimbursement program
- Guild education benefit funds 100% of tuition, books, and fees in designated programs
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
- Empowerment and autonomy to perform impactful work with tangible results
About Macy'sNow is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.Bring your creativity, energy, and ideas to the Macy's team - Apply Today!This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.MERCH00