Trinity Health
Job Location : Minot,ND, USA
Posted on : 2024-10-23T19:37:17Z
Job Description :
- POSITION SUMMARY
- Performs variety of clerical duties to include greeting patients, scheduling appointments, answering telephone calls, and collecting payments; maintaining a high level of customer service at all times. May float to other Reception areas, as needed.
- MINIMUM QUALIFICATIONS AND REQUIREMENTS
- Licenses and Certifications Required
- Educational Requirements
- HS Diploma or GED, preferred
- Experience Requirements
- Customer service experience or training, required. Preferably six (6) mos minimum
- Experience in a clerical or office setting, preferred
- Medical terminology knowledge, preferred
- Experience with computer appointment software, preferred
- Special Skills or Training Requirements
- Ability to communicate effectively in person and on the telephone
- Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution
- Ability to handle confidential and sensitive information
- Ability to work in a fast-paced environment; working efficiently and multi-tasking
- Compliance with all Privacy and Confidentiality Standards per Trinity's policies