Telephone Service Agent - Part-Time
: Job Details :

Job Summary . •Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods.•Document orders; repeat items back to callers to ensure accuracy and quote expected arrival time per set standards with speed and accuracy.•Immediately input order information into POS, allowing kitchen staff to begin preparation; note any special requests clearly. Give food server a hard copy of check to be delivered with order.•Accurately assist ringing up and posting Refreshment Center charges to Guest Folios and in-house accounts.•Assist service staff during peak periods by preparing In Room Dining trays and generally assisting with all efforts to ensure prompt delivery.•Respond to guest complaints in a positive manner, negotiate a compromise and implement a solution satisfactory to the guest.•Maintain clean and organized workstation and partake in cleaning throughout the department.•Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/ her attention, corrective action could be taken when appropriate.•Regular attendance in conformance with the standards, which may be established by Langham from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.•Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.•Upon employment, all employees are required to comply fully with Langham's rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.•Perform general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.•Perform other duties as requested by supervisor•Perform other duties as requested, such as special guest requests.SALARY RANGE: $23.24 - $25.24 PER HOUR Requirement . •Physical activities include working in confined space with considerable noise from telephones, conversation and other machines. Frequent interruptions are likely. •Sitting or standing to a high degree depending on work station. •Talking, hearing seeing, reaching and bending.•Must be able to change activities frequently and quickly.•Must be able to lift, carry, push, and pull minimum of 20 lbs•Basic knowledge of food and beverage preparation, alcohol and wine knowledge, service standards, guest relations and etiquette.•Knowledge of menu items and accompaniments.•Ability to remember, recite and promote the variety of menu items and up sell additional items. •Basic knowledge of the English language sufficient to understand inquiries from customers and communicate preparation methods, ability to comprehend written product labeling instructions to enable the safe application of products and processes within the hotel. Terms of employment . Part time