Customer Service Representative
: Job Details :

Overview:

Employer Paid Medical, Dental, and Vision!

Hourly Rate: Min: $18.87 Max: $28.90

Customer Service Representative is responsible for delivering world class customer service at counters and on phones, answering patient inquiries, collection of payments/co-payments, and duties in support of departmental efficiencies.

Responsibilities:

ESSENTIAL JOB FUNCTIONS:

Correctly takes messages either by phone or over counter, ensuring all necessary information is gathered and documented following practice guidelines. Also ensures that the messages are delivered in a timely manner.

Assists with patient inquiries in person or via phone. Assists Patient Access department staff as needed.

Provides courteous and professional customer service over the counters or phones (within 3 rings), assisting patients as needed, asking for information and payments.

PERSONAL TRAITS, QUALITIES AND APTITUDES:

Must be able to:

1) Provide superior customer service.

2) Be accountable and take ownership for assigned job duties.

3) Acquire and maintain a thorough knowledge of the Revenue Cycle.

4) Maximize resources by performing job duties in efficient and accurate manner.

Qualifications:

A. Education: High School Diploma or equivalent preferred.

Desired: Associates Degree in Business Administration or equivalent.

B. Experience: Minimum of 2 years hospital experience preferred. Bilingual and/or English-Spanish speaking preferred. Ability to work with culturally diverse population.