CUSTOMER SERVICE SUPERVISOR
: Job Details :

Position Summary

This position is responsible for the supervision and oversight of the Western Area Customer Service operations (CS). This position is responsible for managing customer service delivery, allocating resources and administering programs and policies supporting the Department'sefforts to provide exceptional service to the public, agency partners, stakeholders, and other staff. This position performs duties related to fiduciary responsibilities, financial quality assurance; operational planning and implementation; and evaluating program efficiency and effectiveness.

For more information, please see the Customer Service Supervisor position description.

Salary Information

Starting pay for this position is between $40.00 to $44.00 per hour (or $83,200 to $91,520 annually), in addition to excellent benefits.

This position is not represented by a collective bargaining unit. Pay on appointment will follow the provisions of the State of Wisconsin Compensation Plan.

This position is included in the classification Natural Resources Program Supervisor within pay schedule/range 81-03. A two-year trial period may be required.

Job Details

Background Checks: The Department of Natural Resources conducts criminal background checks on final applicants prior to job offer. Please note that a criminal charge or conviction on your record will not necessarily disqualify you from state employment. In compliance with the Wisconsin Fair Employment Act, the DNR does not discriminate on the basis of arrest or conviction record.

Eligibility to work in the United States: The Department of Natural Resources does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9 upon hire.

Disabled veterans: Qualified veterans with a 30% or more service-connected disability are eligible for non-competitive appointment to permanent positions in classified civil service under s 230.275 WI Stats. Please send your letter of qualifications and resume outlining how you meet the required qualifications for the position listed above in the job announcement along with your DD-214, and documentation of your service-connected disability rating (dated within 12-months) to the HR contact listed in this announcement for information on how to apply under this provision. Current state employees are not eligible for non-competitive appointment.

Remote Work: Based on an assessment of the goals and work activities, this position may be eligible for remote work. Remote work approval is based on individual circumstances and is subject to supervisor approval and DNR remote work policies. Approval is subject to change without notice based on business needs. Employees with approved remote work arrangements are generally expected to work within the state of Wisconsin.

Travel: This position requires travel within the district, as well as occasional travel to Madison and other statewide locations occurs as needed.

Qualifications

Please make sure to address and describe EACH of the following qualifications applicable to your experience within your resume and/or letter of qualifications to be considered for this position:

Required qualifications include experience with the following:

* Analyzing and interpreting state and federal laws, regulations and/or administrative code

* Working as a formal supervisor (e.g., scheduling, training, assigning work, evaluating work of others and monitoring performance measures, leading/motivating/mentoring staff, etc.)

* Collaborating across organizations or groups from a wide variety of backgrounds to accomplish a goal (e.g., internal partners, regulated parties, counterpart state & federal agencies, tribal governments, legislators, trade associations, NGO's and advocacy groups, etc.)

* Implementing software within an organization (e.g., troubleshooting, change management, training users on software, creating job aids or SOP's for software users, etc.)

Preferred qualifications include any of the following criteria:

* Managing resources to meet changing program needs such as set-up and management of call center software, financial processing, or customer escalations, etc.

* Developing, implementing, or improving policies or procedures

How To Apply

If viewing this posting on an external site (such as indeed.com, etc.) please visit Wisc.Jobs and search for this JOB ID: 15573 to complete your application.

Click Apply for Job to start the application process. You will be asked to attach a resume and a letter of qualifications as part of the application process. It is important that these materials clearly illustrate how your qualifications relate to the qualifications of this job. Please review these instructions on developing your resume and letter of qualifications and what should be included in these materials as you prepare to apply. Once you submit your application, you will not be able to make any updates to the application or any materials submitted.

For technical troubleshooting related to the Wisc.Jobs site, please view the Frequently Asked Questions. For questions regarding the application process, please contact Patricia Buchholz in Human Resources at ...@wisconsin.gov or (608) ###-####.

The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to applicants of any race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Deadline to Apply

All applications must be received by 11:59pm central on Monday, October 28th, 2024.