About MSF USA | Doctors Without BordersDoctors Without Borders/Mdecins Sans Frontires (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and workingwith their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients. MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF's social mission. Role OverviewUnder the guidance of the Associate Director, Planned Gift Administration, the Associate will support the planned giving program with a focus on bequest administration, related paperwork and data reporting needs, and managing the existing cultivation and stewardship communications strategy with executors, trustees, and descendant family and friends to report on the impact of the decedent's gift and potentially cultivate those relationships into becoming donors themselves. Department Accountabilities ProspectingPursue strategic opportunities in coherence with MSF USA's strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.Donor Cultivation, Engagement and ManagementBuild trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.FundraisingSecure reliable, sustainable and efficient resources in alignment with MSF USA commitments.Brand PositioningDrive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.Best-in-Class Fundraising Systems and CapabilitiesDeploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.Roles Specific OutcomesAdministrationProduce, update and provide best practice support on a wide range of MS documents, databases, and other departmental systems to support the work of more senior colleagues.Bequest Administration Provides support to senior colleagues with basic document handling, estate inquiries, and generating standard reports related to bequest administrationData Management Use data management systems to access specific information as and when required.Donor Relationship DevelopmentCommunicate programmatic initiatives and engage potential donors in relevant campaigns to build new relationships. Act as first point of contact for donor queries and complaints and resolve these, referring complex issues to others and ensuring that the donor receives an appropriate responseProject Management Support others by carrying out a range of project management activities.These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.Complexity and Problem-Solving Skills
- Works without supervision and provides technical guidance when required to orient the organization around delivering to the key needs of their donors.
- Works without supervision and provides technical guidance when required to quickly and effectively establish trust with donors.
- Works without supervision and provides technical guidance when required to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
- Works without supervision and provides technical guidance when required to uncover clients' explicit needs and/or unforeseen opportunities and challenges.
- Works without supervision and provides technical guidance when required to articulate the donor needs in the donors' business language and context
Behavioral Competencies THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.People FocusBuilds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.Manages ComplexityMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.Global PerspectiveTakes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.Cultivates InnovationCreates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.Drives ResultsConsistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.CollaboratesBuilds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages us versus them thinking; shows appreciation for others' ideas and input.ValuesDifferencesRecognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.Communicates EffectivelyDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve. Instills TrustGains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.Manages AmbiguityOperates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.Situational AdaptabilityAdapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.Technical CompetenciesPlans and AlignsPlanning and prioritizing work to meet commitments aligned with MSF-USA goals.Financial AcumenInterprets and applies understanding of key financial indicators to make better business decisions.Tech SavvyAnticipating and adopting innovations in organizational digital and technology applications.Data Collection and AnalysisThe ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.Project Management SkillsThe ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.Presentation and Written Communication SkillsAdapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.Supervisory ResponsibilitySupervises one to two interns throughout the year. No full-time staff supervisory responsibilities.Desired Qualifications & ExperienceAt a minimum the Job Holder should possess: Bachelor's degree required and at least two years' experience in non-profit fundraising with some knowledge of planned giving. At least two years' experience working with donor databases. NPSP (Salesforce) is a plus.Travel RequirementsMust be willing to travel for work as needed.Compensation$59,475 - $89,212 (based on experience)MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws. We also provide reasonable accommodation for disabilities or religious beliefs and practices. We encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.If you have a disability and require accommodations to use our website to apply for a position, please contact Human Resources at ...@newyork.msf.org. We consider reasonable accommodation requests on a case-by-case basis.