Job Location : Houston,TX, USA
Applications accepted from: ALL PERSONS INTERESTED
Section: Drinking Water Operations/System Maintenance
Reporting Location: 2700 Dalton*
Workdays & Hours: Mon. - Fri, 7:00 AM - 4:00 PM*
* Subject to change*
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
In this position you will work as part of a customer service team providing support to internal and external customers. Responsibilities will include:
* Maintain and monitor various records and reports for daily activities that was reported for maintenance per day.
* Conduct research on special management activities and requests for managers
* Review, analyze, organize field crew activity documents to be processed
* Utilize INFOR to research, create, update, and close work orders and/or service requests
* Assist crew with training and online support
* May refer customers who require additional assistance to the appropriate agencies.
* Upload photos to work orders for processing
* Scanning and saving documents
* May create work orders and project numbers. May contact other companies to release services on completed projects.
* Perform other duties as assigned
WORKING CONDITIONS
The position is physically comfortable; the individual has some discretion about walking, standing, etc.
This is a Houston Public Works Emergency Management position at the Tier III Level.
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Six months of administrative or customer service related experience is required.
Substitution: An Associate's degree may be substituted for the experience requirement.
LICENSE REQUIREMENTS
NoneProficient in Microsoft Office (Word, Excel, Outlook)
Excellent organizational, verbal and written communication skills.
Experience in working with asset management and work order system software/programs.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment evaluation.
SAFETY IMPACT POSITION: No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting:
or call 832-###-####.
If you need special services or accommodations, call 832-###-####. (TTY 7-1-1)
If you need login assistance or technical support call 855-###-####.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required.
EOE Equal Opportunity Employment
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.