Job Location : Rochester,NY, USA
Actalent is Hiring for an AR Recovery Representative!!
Description:
+ Responsible for accurate and timely resolution of past due invoices
+ Provides quality customer service to internal/external customers, while mitigating risk to the company
+ Educatesclients, partners, and product areas on the resolution process and addresses billing disputes
Specific Responsibilities:
-Develops and maintains a basic knowledge of Paychex products and services including, but not limited to, Payroll, Human Resource Services, and/or Acquired portfolios.
-Manages current, past due, and returned receivable inquiries through inbound and outbound phone and email communication from clients and external partners.
-Mitigates risk and exposure to Paychex by balancing service and collection effectiveness.
-Addresses disputes through available resources, using corresponding systems to resolve and collect revenue Paychex receives from its products and services.
-Reviews daily payroll holds for timely client contact when past due balances are present.
-Maintains department policies/procedures to ensure daily compliance.
-Participates in ongoing training to enhance knowledge and skills.
Skills:
Customer service, inbound and outbound calls
Top Skills Details:
Customer service,inbound and outbound calls
Experience Level:
Entry Level
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ...@astoncarter.com ( ...@astoncarter.com) for other accommodation options.