Role: Senior Analyst - IT Region/Site Support
Contract Length: 12 Months
Location: Circleville, OH 43113
Qualifications:
- Education: Associates or Bachelors in IT, Computer Science, or related field or equivalent experience.
- Experience: Minimum 3 years in IT Support.
- Skills and Knowledge:
- Proficient with computer hardware, Microsoft operating systems (Windows 7 & 10), and Microsoft Office (2010, 2013, Office 365).
- Familiar with Audio/Video conferencing via Microsoft TEAMS.
- Effective communication skills and the ability to quickly learn and adapt to new applications.
- Strong troubleshooting, problem-solving skills, and documentation capabilities.
- Experience with executive-level user support, basic network installation, and support.
Desirable Experience/Attributes:
- Previous IT organization experience.
- Familiarity with ServiceNow.
- Collaborative mindset.
- Support for mobile devices (iPhone, iPad, Android).
- Basic understanding of printers and printing methods (Server & DirectIP).
Responsibilities:
- Engage with customers via phone, email, chat, and in person to resolve issues and ensure seamless experiences.
- Provide end-user support for manufacturing applications, including installation and integration of IT infrastructure.
- Maintain and support specialized and customized applications, computers, and workstations.
- Support network telecommunication equipment and work with vendors on business-specific applications.
- Coordinate and document support processes, communicate effectively with stakeholders, and perform root cause analysis for continuous improvement.
Technical Support:
- End user device support including Windows 7 & 10, printers, scanners, Office 2016, Office 365, SharePoint.
- Network administration for both wired and wireless networks, including LAN troubleshooting, switch cabling, and IP phone issues.
- Experience with server and desktop integrated applications.