SummaryThe Fortis Bank IRA Operations Specialist is responsible for processing distributions, transfers, and rollover request for our Self-Directed IRA clients. This individual will uphold our strong client experience culture by partnering with our clients, authorized thirdparties, and other entities to facilitate an efficient and smooth process for IRA transactions. The ideal candidate must react with high urgency to daily activity and be comfortable incorporating new and effective ways to achieve better results by adapting to evolving technology solutions.Responsibilities
- Deliver a comprehensive, smoothly executed client service experience by providing ongoing support to our clients related to IRA transaction requests.
- Analyze and process client-initiated distributions, transfers, and rollover requests.
- Ensure all transactions are processed accurately and according to client instructions.
- Ensure all documentation related to transactions is appropriately archived and noted within the correct system.
- Process outgoing ACAT transactions and ensure all documentation related to the ACAT is appropriately collected and maintained in Bank systems.
- Ensure all discrepancies are addressed, communicated, and resolved in a timely manner.
- Proactively communicate with clients to advise them of the status of their requests.
- Manage call, chat, and e-mail volume for the IRA Operations team by answering, screening, and forwarding incoming correspondence appropriately.
- Assist in processing outgoing cash transactions within the Bank's trust accounting system (ACH, checks, and wires).
- Develop a fundamental understanding of the banking and retirement industry, as well as a complete understanding of products and services offered to our clients.
- Follow all internal policies and procedures to ensure the bank is operating in a compliant manner.
Qualifications
- Bachelor's Degree preferred; High school diploma required.
- Minimum of 3-5 years of experience in trust operations, banking experience a plus.
- Embodies the Fortis Bank culture principles and competencies and consistently demonstrating a positive, ambitious, and solution-oriented attitude with clients and team members.
- Proficient and experienced in Microsoft Office suite products and technology, including but not limited to: Outlook, Microsoft Teams, Word, Excel, and PowerPoint.
- Strong ability to adapt to systems and technology, including but not limited to: banking and/or trust core accounting systems, client relationship management tools, conference room management and teleconferencing systems and tools, and other common office management products.
- Communicates effectively and professionally, both verbally and via e-mail and other chat tools.
- Excellent organizational skills, regularly demonstrating the ability to multitask, prioritize, and manage time efficiently.
- Demonstrates strong interpersonal skills, with the ability to build meaningful professional relationships with senior management and team members.
ADDITIONAL INFORMATIONReporting Structure: Reports to the IRA Operations ManagerOffice Requirements: This position offers a hybrid work schedule and is required to work in a Fortis Bank office location at least 3-4 days per week.ABOUT FORTIS Fortis Bancorp is the $1.3 billion bank holding company for Fortis Bank. Fortis Bank is a full-service bank that provides loans, deposits, and cash management services to businesses and their principals, with branch locations in Colorado and Utah. More information about Fortis Bank is available at www.fortisbankus.com. At Fortis Bank, we take great pride in being a commercial banking partner for our clients. Our people enjoy being empowered with the ability to make a tangible impact in a progressive and less bureaucratic work culture that can often be a struggle for larger institutions. We strongly believe in hiring people greater than ourselves and we recognize, reward, and develop those individuals who make an outsized impact to the business. Each of our hand-selected and exceptionally talented teammates contribute to the heart of our company culture that combines banking expertise and personalized services to create an unparalleled level of client experience. Fortis is Great Place to Work-CertifiedJoin a team where your expertise and passion can make a meaningful impact. Learn more today at www.fortisbankus.com/careers.