Job Location : Hutchinson,KS, USA
Reconciliation of patient records to include prepping/scanning of documentation according to policies and
procedures to assure timely processing of information.
Performs all routine Release of Information (ROI) functions, including retrieving electronic and paper health
records,ensuring appropriate request received that complies with all federal, state and agency regulations
regarding release of information. Serves as front reception for the Health Information Management (HIM)
Department.
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that
are equally respectful to all.
ESSENTIAL FUNCTIONS:
Picks up and reconcile medical records and loose documentation from nursing and ancillary departments to
ensure discharged records are received and processed timely.
Follows up with nursing and ancillary departments to locate missing medical records.
Preps and Scans medical records and loose documents.
Performs quality review on documentation to ensure image is present, each piece of paper is indexed to the
correct patient, and documents are indexed accurately in the electronic health record.
Abides by the Health Insurance Portability and Accountability privacy and security regulations regarding all
aspects of Protected Health Information (PHI).
Perform all activities relating to release of medical information to all requestors, including patients,
physicians, other health care providers, insurance companies, external auditors, attorneys, etc. in
accordance with hospital policy and state and federal laws. Processes subpoenas and court orders.
Contacts requestors when non-compliant requests are received to explain authorization requirements.
Inputs all release requests into ROI software, along with maintaining status of all requests.
Scans all release requests into the patients' electronic health record.
Alerts facility leaders of unusual requests.
Upholds security and confidentiality regulations for record access and review.
Support department activities such as answering the phone and providing customer service to all callers
and visitors to the department.
Participate in department performance improvement projects.
Adheres to defined quality competencies per policy
Meets and maintains productivity standards for competencies
I have received a copy. Date
Printed Name
Signature
Updated August 2024
Assists in other areas of the department as needed.
MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
Basic keyboarding, filing and computer knowledge and skills.
Strong knowledge of HIPAA regulations and ability to maintain confidentiality surrounding protected
health information (PHI).
Excellent verbal and written communication skills.
Ability to prioritize and work independently as well as working as a team member.
Demonstrated ability to communicate effectively with leadership, internal and external customers.
Critical thinking skills with the ability to analyze issues and problem solve, be empowered to expedite
decisions, explore and recommend options and follow-up on outstanding issues related to their work.
PREFERRED KNOWLEDGE AND SKILLS:
Knowledge of medical terminology.
PREFERRED BEHAVIORAL SKILLS:
INTEGRITY:
o A personal presence which is characterized by a sense of honesty and the willingness to do the
right thing.
o The ability to role model, inspire and motivate others to promote the philosophy, mission, vision,
goals and values of Hutchinson Regional Healthcare System
COMPASSION:
o A personal presence which is characterized by a sense of caring that is reflected in a high level
of empathy and customer service with all that we come in contact.
o Ability to manage conflict, consider other points of view, and offer alternative solutions without
jeopardizing overall project direction and the ability to manage customer expectations.
ACCOUNTABILITY:
o Demonstrated track record of ownership of situations, projects and issues.
o Able to work autonomously and have a high degree of flexibility to adapt to changing projects,
priorities and work volumes.
RESPECT:
o Demonstrated ability to collaborate with a diverse population.
o Treat all internal and external customers with a positive, proactive service orientation.
EXCELLENCE:
o Strong communication skills and the ability to service our customers with the highest of
standards
MINIMUM EDUCATION AND EXPERIENCE REQUIRED:
Post high school education or 2 years' experience in Health Information or similar health-related experience
Experience in an office environment including interaction with public.
PREFERRED EDUCATION AND EXPERIENCE:
Associate Degree minimum preferred
Previous experience in release of information functions preferred.
Updated August 2024
Medical Record experience preferred.
Medical terminology.
REQUIRED LICENSE/REGISTRATION/CERTIFICATION:
None
PREFERRED LICENSE/REGISTRATION/CERTIFICATION:
RHIT (Registered Health Information Technician) or RHIA (Registered Health Information
Administrator).
We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.