Job Location : Saint Paul,MN, USA
**Working Title: Assister Resource Center**
**Job Class: Minnesota Health Program Representative 2**
**Agency: Human Services Dept**
+ **Job ID** : 80792
+ **Location** : St. Paul
+ Telework Eligible ( : Yes
+ **Full/Part Time** : Full-Time
+ **Regular/Temporary** : Temporary
+ **Who May Apply** : Open to all qualified job seekers
+ **Date Posted** : 10/08/2024
+ **Closing Date** : 10/14/2024
+ **Hiring Agency/Seniority Unit** : Human Services Dept / DHS Central Office AFSCME
+ **Division/Unit** : DHS-Payroll / HCA NavigatorAssistorResource
+ **Work Shift:** Day Shift
+ **Work Hours** : 8:00am - 4:30pm
+ **Days of Work** : Monday - Friday
+ **Travel Required** : No
+ **Salary Range:** $24.65 - $34.65 / hourly; $51,469 - $72,349 / annually
+ **Classified Status** : Classified
+ **Bargaining Unit/Union** : 207 - Technical / AFSCME
+ **Work Area** : E - Healthcare Administration
+ **End Date** : Anticipated end date is one year from start date
+ Designated in Connect 700 Program for Applicants with Disabilities ( : No
**MNsure is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. MNsure does not participate in E-Verify.**
Telework options are available. Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.
**The work you'll do is more than just a job.**
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
****This posting will be used to fill multiple temporary vacancies****
This position exists to manage the day-to-day relationship with licensed navigator and certified application counselors (CAC's) that participate in the MNsure state exchange.
The incumbent will work jointly with the navigators, CAC's, and internal business areas to resolve issues, refine process, clarify policy and support the relationship between brokers, consumers, DHS and MNsure.
The incumbent will work to create a service relationship with agents, input and track documentation, correct and/or coordinate transactions relating to Qualified Health Plan (QHP) enrollment, educate consumers and assisters regarding QHP and Public Program policy and handle back-office duties on behalf of the agent (assisting with license/education verification, processing certification of assister organization employees).
**Minimum Qualifications**
One year of career experience as a permanent MN Health Ins Prog Rep 1.
**OR**
Two years of career experience demonstrating the following:
+ Policy and federal and state laws governing health insurance programs and policies, clientele, application processes, eligibility criteria and enrollment operations.
+ Experience handling financial transactions including payments and receipts.
+ Experience handling customer service issues in-person and over the phone.
+ Experience in creating and analyzing reports using programs such as Microsoft Excel.
**Preferred Qualifications**
+ Experience working with MNsure or DHS on consumer eligibility, enrollment, or plan / provider issues.
+ Experience working with licensed navigators and certified application counselors.
+ Experience with call center metrics, call scoring / coaching.
+ Experience with CRM, Finesse and other call center technologies.
+ Experience with Minnesota Eligibility Technology System (METS) and GetInsured (GI).
+ Knowledge of HIPAA and the Data Privacy Act.
+ Our employees are dedicated to ensuring cultural responsiveness.
+ Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.
**Additional Requirements**
+ The Minnesota Department of Human Services (DHS) will conduct criminal background checks on all finalists for this position. Finalists must pass the DHS background check.
+ Employee reference checks will be conducted on all finalists. This may include a review of documentation related to jobperformance. It also includes contact with the applicant's former employer(s).
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-###-#### or email ...@state.mn.us . Please indicate what assistance is needed.