Fiscal Manager II - Finance, Bureau of Water & Sewer, Miscellaneous Revenues
: Job Details :

Howard County:Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:Howard County Government is a leader in innovation, best practices and sustainability. It is consistently ranked as one of the best places to live and work in the country. In 2024, Howard County Government received a record-breaking 63 Achievement Awards from the National Association of Counties (NACo) – the most awards in the state of Maryland, and the fifth highest in the nation, as compared to more than 3000 counties.

What are we looking for?We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What you'll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY:Plans, organizes, and supervises the activities of the Divisions of Water/Sewer and Miscellaneous Billing, in the Department of Finance. Work includes supervising other professional staff, resolving major systems' problems and developing, evaluating and implementing financial systems, programs and procedures. Requires evaluative thinking and carries out assignments in accordance with functional precedents, practices and policies, as well as developing new methods of completing assignments by identifying and implementing regulated changes affecting assignments.

STARTING SALARY HIRING RANGE:$43.91 - $49.52$91,329 - $103,002

CLASS DESCRIPTION:Performs management and advanced level financial administrative work under general supervision from an administrative superior. Work includes planning, organizing, and supervising the activities of a major financial bureau or assisting in the operational and administrative management of the Budget office; resolving major program problems; and developing, evaluating and implementing financial and budgeting programs and procedures.

Include the following. Other related duties may be assigned.

Acts as a liaison to other county agencies and internal Department of Finance Bureaus/Divisions for all matters related to the operational work performed by the Divisions of Water/Sewer and Miscellaneous Billing.

Serves as a back-up for Division Chiefs when/where applicable. Assist Division Chiefs with issue resolution.

Oversee administration of Howard County Bag Fee Program (Compliance, communication, fee collection).

Bureau of Water & Sewer and Miscellaneous Billing:Oversee operations of the following Divisions:

Division of Water & Sewer Billing:

• Oversee Billing, account reconciliation and payment management of over 80,000 customer accounts. This includes but is not limited to establishing new accounts, managing owner transfers such as moves or changes, explanation of charges and service interruptions.
• Organize, implement and maintain guidelines in the H2O payment assistance program by working with internal and external agency partners to offer assistance for hardship customers.
• Assist Division Chiefs with identification of delinquent customer accounts for annual Tax Sale processing.
• Assist Division Chiefs and Administrative Manager with interviewing, hiring, training, performance evaluations and conflict resolution of Division staff.
• Assist Division Chief of Water/Sewer Billing with research, troubleshooting and resolution of technical matters impacting billing and payment functions by working with internal and external partners for resolution.
• Development and implementation of policies and procedures impacting Water and Sewer operations.

Division of Miscellaneous Billing:

• Work with Internal and external agency partners for invoicing of various County services as well as address payment inquiries from customers.
• Assist with collections for ongoing billing by working with customers, agency partners and Office of Law to resolve open balances on accounts.
• Provide assistance to applicable Division Chiefs with monthly reconciliation of miscellaneous billing accounts for accurate reporting.
• Interact with external divisions, vendors and Department of Technology Services in addressing concerns related to miscellaneous billing duties.

SUPERVISORY RESPONSIBILITIES:Manages subordinate supervisors who supervise Water/Sewer and Miscellaneous Billing. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting the applicable Division Chiefs, Administrative Manager and Deputy Director with interviewing, hiring, and training employees. Planning, assigning, and directing work; appraising performance; recommending policy, procedural and systems enhancements to better serve the citizens of Howard County; Assist Division Chiefs, Administrative Manager and Deputy Director with rewarding and disciplining employees; addressing complaints and resolving problems.

MINIMUM QUALIFICATIONS:Bachelor's Degree and five (5) years of related experience or an equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:A Bachelor's Degree with major course work in accounting or finance. Demonstrated supervisory experience. Experience managing in complex billing or banking environments.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud.

LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY:Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.