Assistant Store Manager (US)
: Job Details :

Work Location: United States of America

Hours: 40

Pay Details: $30.00 - $45.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs.

Line of Business: Personal & Commercial Banking

Job Description:

The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen customer relationships by delivering TD's model of convenience, sales and advice, and differentiating with a personalized, connected experience.

Depth & Scope:

• Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
• Leads the team in overseeing complex sales advice activities involving multiple systems and partners.
• Requires knowledge of financial concepts, a broad range of products, services, and tools, aligned with TD's consultative approach.
• Responsible for driving Advice activities through continued team observations, coaching, and communication.
• Possesses comprehensive knowledge of the local market and economic trends to support advice recommendations.
• Effectively handles critical issues and determines appropriate resolutions.
• Drives Advice Behaviors by coaching and developing a team to deliver exceptional service.
• Leads and coaches advisory team on advice giving strategies.
• Establishes work direction and role ownership on delivering advice and achieving objectives.
• Delivers end-to-end advice to Customers to help them achieve their goals.
• Contributes to business objectives by identifying advice opportunities and referrals.
• Actively participates in community events, promoting the TD Brand.
• Connects with Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.

Education & Experience:

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and/or sales.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Shows proficiency with expense management.
• Notary License (Preferred).
• Must maintain an active registration status with NMLS upon hire.

Customer Accountabilities:

• Creates an environment where the team interacts with Customers in an engaging manner.
• Contributes to business objectives by attracting, acquiring, and retaining Customers.
• Establishes strong partnerships between colleagues handling Customer transactions.
• Leads Customer service activities supporting Customers through challenges.
• Responsible for optimal colleague scheduling to meet Customer demands.
• Acts as an escalation point for Customer problem resolution.
• Creates personal experiences by understanding each Customer's needs.

Shareholder Accountabilities:

• Leads operational compliance of all Store operations.
• Ensures efficient Store operations by adhering to policies and procedures.
• May perform daily store operation activities including account maintenance and cash management.
• Identifies and mitigates risk and audits for adherence to compliance.
• Supports timely and accurate completion of business processes.

Employee/Team Accountabilities:

• Leads and supports a high performing team; provides ongoing feedback and performance reviews.
• Contributes to setting performance objectives for the team.
• Ensures compliance with all TDBFG policies and procedures.
• Shares knowledge and ensures timely communication of issues.
• Supports an environment where team escalates business challenges.
• Participates in recruitment for a diverse, qualified workforce.
• Acts as a brand champion for the business area/function.

OCC Language:

• This position falls within the definition of Loan Originator under Regulation Z and the SAFE Act.
• Must be eligible for employment with a covered financial institution.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS.
• Satisfactory results on a criminal background check and a credit report check are required.

Physical Requirements:

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Frequent
• Standing – Frequent
• Walking – Frequent
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

TD is deeply committed to being a leader in customer experience. We believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.

Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.

Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process We'll reach out to candidates of interest to schedule an interview.

Accommodation If you are an applicant with a disability and need accommodations, email the TD Bank US Workplace Accommodations Program.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.