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Provides a professional presence at the front entryways creating an active deterrence to theft by engaging with customers entering the store and exiting from both the interior of the store and the checkout area. Prevents theft through constant awareness of customer activity and urgently engaging with customers to validate receipts and recover unpaid merchandise. Keeps our team members and customers safe by identifying and resolving safety concerns.
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What You'll be Doing:
- Actively identify and quickly resolve unsafe conditions and situations
- Prevent theft through an active presence and engagement with customers entering and exiting
- Respond to alerts urgently to check receipts, recover unpaid merchandise, and resolve alarms
- Reduce store disruption following the company de-escalation and negotiation techniques
- Document and communicate theft, safety, and alarm activity incidents
What You Bring with You (Qualifications):
- High school graduate or equivalent.
- 1-2 years of customer service experience or asset protection experience
- Clear and professional written and oral communication skills
- Ability to actively move throughout work area for long periods of time
- Ability to respond to alerts quickly and urgently
- Ability to learn and interact with new and existing technology solutions
- Ability to use technology to document and communicate incidents
- Ability to learn and apply negotiation and de-escalation techniques
- Ability to maintain knowledge of product locations to direct customers
- Ability to work successfully with conflict
Physical requirement:
- Limited sitting
- Frequent standing, walking, crouching, bending, pushing, or pulling
- Limited travel or overnight
- Normal or corrected vision and hearing
- Understand, speak, read, and write fluent English
- Lift 0-25 lbs. regularly
- Use of fine motor hand functions
- Occasional high levels of physical exertion
- Able to quickly exit from an escalating situation
- Occasionally outdoors
- Occasionally exposed to varying degrees of hot and cold environments
- Occasional exposure to high stress situations