Job Location : Brooklyn,NY, USA
As a Title Specialist within the Used Car organization at Tesla, your primary responsibility is to facilitate a seamless ownership transfer process for customers trading in their vehicles across the US. Your direct involvement includes working closely with customers to secure missing or defective documents and collaborating with internal and external stakeholders to address discrepancies hindering the trade-in transaction. The Title Specialist is adept at identifying issues, initiating cases to track resolution progress, and demonstrating critical thinking to explore effective solutions.
We seek a team member who excels in customer-facing administrative roles, bringing a positive attitude to work each day. Quick learning, adeptness at following directions, maintaining a highly organized workflow, and a customer-focused approach are essential attributes. As a pivotal member of the team, Title Specialists are at the core of the trade-in and used vehicle business, ensuring its smooth operation.
* Identify and address improperly executed documentation and specify required resolutions to quickly transfer ownership
* Engage with customers directly to resolve missing paperwork concerns
* Collaborate with internal and external stakeholders to resolve title-related issues
* Establish and maintain an organized filing system for physical documentation while also updating our internal digital systems
* Acquire expertise in vehicle title transfer processes across all states, identifying solutions for process obstacles
* Record, generate, and mail out titles and/or documentation to appropriate stakeholders
* Process title reassignments, request checks for applications, and submit completed title applications to state DMVs across the country
* 2+ years of professional office experience, bachelor's degree preferred
* Prior experience in an administrative role, dealership, or vehicle titling is preferred
* Strongly detail-oriented and organized
* Intermediate experience with Excel, Outlook, and Word
* Notary Designation is highly preferred, can be obtained after hire