JOB OVERVIEWThe Quality Control Screener position is responsible for monitoring compliance with regulatory agencies and internal safety and health requirements, data collection, processing, record keeping, document management, and database systems management.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:
- Assist and support quality assurance policies and procedures
- Interpret and implement quality assurance standards
- Evaluate the adequacy of quality assurance standards
- Devise sampling procedures and directions for recording and reporting quality data
- Review the implementation and efficiency of quality and inspection systems
- Plan, conduct, and monitor, and inspect service quality
- Document internal audits and other quality assurance activities
- Investigate customer complaints and non-conformance issues
- Collect analyze and compile statistical quality data
- Develop, recommend, and monitor corrective and preventive actions.
- Prepare reports to communicate outcomes of quality activities
- Identify training needs and organize training interventions to meet quality standards.
- Coordinate and support on-site audits conducted by external providers
- Evaluate audit findings and implement appropriate corrective actions
- Assure ongoing compliance with quality and industry regulatory requirements
- Confirm that Audit procedures are properly carried out and assigned work schedules are maintained
- Determine overall service quality by conducting and evaluating various audits related to services.
- Resolve major quality problems at the Airport, warehouses, and Ramp areas as required
- Evaluate and take corrective action when necessary with regard to services at all levels of operations
- Educate and instruct employees on best practices
- Discuss process evaluation with operational management, make appropriate recommendations, and set a timetable for improvement and corrections
- Function as an information source for Cabin Services and other departments when critical quality issues arise
- Other duties may be assigned
QUALIFICATIONSEDUCATION, LICENSE, and/or CERTIFICATION
- Bachelor's degree and/or relevant experience
EXPERIENCE and/or KNOWLEDGE
- Must have aviation experience or relevant safety or quality service experience
- Proficiency in Microsoft Office Suite (PowerPoint, Word, SharePoint, and Advanced Excel Skill)
SKILL and/or ABILITIES
- Ability to speak and understand Spanish / English
- Must have a strong Excel understanding
- Demonstrated ability to read and understand the documented processes and procedures needed
- Excellent writing and communication skills
- Excellent organizational, analytical, and problem-solving skills
- Strong attention to detail
- Strong self-organization and self-management skills, with an emphasis on self-initiation and follow-through
- Must pass a pre-employment drug screen and background check.
TRAVELNegligiblePHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITIONPhysical DemandsThe physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.EEOCGrupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)