PCSB Bank is committed to our customers, colleagues and communities that we serve. PCSB staff members are required to demonstrate excellence in customer service and maintain a working knowledge of the Bank's products and services. Our staff strives to provide excellent customer service and act in the capacity of a financial service professional by engaging in needs-based relationship building conversations. This includes an ethical approach to uncovering customer needs and recommending appropriate products, services, and solutions to meet the customers long and short-term financial goals. Principal ObjectiveResponsible for working closely with the Branch Manager to assist with all functions of a retail branch while increasing branch revenues, sales and customer satisfaction while minimizing operating losses. Partner with the Branch Manager to promote, mentor and coach branch colleagues to achieve individual sales goals and customer satisfaction success. Leads by example in contributing to the overall success of the branch by fostering a positive, motivated, diverse team environment. Identifies customer financial needs and delivers solutions by offering products. Responsible for implementing and monitoring compliance of Bank standards, policies and procedures as well as regulatory requirements. Acts on behalf of the Branch Manager in their absence.Principal Duties and Responsibilities
- Proactively deepens existing relationships by uncovering needs. Need based selling. Develops new customer relationships capitalizing on in-bound inquiries and outbound business development.
- Participates with the branch manager to develop a sales plan, implement sales activities and distribute and monitor branch sales results and overall goals.
- Educates customers with all products and services and alternate delivery channels such as; On-line Banking, Bill Pay, Mobile Banking, ATM and Cash Management services.
- Assist in managing branch operations, branch security, and audit and compliance procedures; including Overdraft Exception Handling, Branch Audits, and Monetary Instrument Logs.
- Research, resolve and follow through on all customer problems and inquires.
- Thorough knowledge of all consumer-lending products.
- Interviews consumer loan applicants, performs analysis, follows through with documentation and closes all consumer and equity loans and lines.
- Consistently adhere to the bank policies and procedures regarding account sales, branch operations, security, compliance and regulatory.
- Provide coaching and on the job training to colleagues on an as needed basis in areas of account opening, error resolution and customer service. Document sessions as appropriate and communicate with Manager.
- Completes annual evaluation process on all platform staff employees.
- Participates with the Branch Manager on human resources activities such as branch scheduling, interviewing, hiring, disciplinary actions, and termination.
- Other projects and assignments as required.
Job Specifications (Skills, Knowledge and Abilities Required)
- Minimum of two years supervisory experience, banking industry preferred.
- Strong sales, management and team leadership background.
- Extensive experience working with commercial customers and commercial lenders.
- Proficient knowledge of Cash Management products.
- In-depth knowledge of bank operations, systems, and compliance.