Aveanna Care Coordinator
: Job Details :

Requisition #:197380Location:Knoxville, TN 37901Category:Client ServicesSalary:$19.00 per hourPosition DetailsJOB DESCRIPTION SUMMARY:The AveannaCare Specialist/Coordinator is responsible for assisting the AveannaCare users (participants, clients, care providers, reimbursement recipients) and ensuring the efficient operations of AveannaCare. The AveannaCare Coordinator will assist users by e-mail, phone, computer or in-person.ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES1. Adhere to Aveanna Core Values2. Receive and handle incoming calls3. Maintain and review punch and attendance entries within AveannaCare4. Maintain and update Employee & Client Service Accounts in AveannaCare5. Run AveannaCare reports and process data imports as needed, including in a SQL report environment6. Adhere to payroll /billing cut offs and deadlines7. Follow up with regional centers, families, and care providers as needed8. Complete Special Incident Reports (SIRs) and follow through on SIR instructions per Regional Center guidelines9. Resolve payroll / punch issues or concerns10. Analyze, identify and resolve issues relating to AveannaCare11. Use professional communication and conflict resolution techniques as required12. Evaluate data issues, report feedback and observations in determining task priorities13. Performs other duties as assigned or needed.The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.POSITION QUALIFICATIONS1. Bachelor's degree preferred, but not required2. Minimum of one year of payroll and/or customer service experience within the last four years3. Excellent interpersonal skills; self-driven, motivated and results oriented4. Strong analytical and judgment skills5. Intermediate computer skills using Microsoft Windows, Word, Excel and ability to learn Aveanna's proprietary software6. Ability to successfully handle multiple tasks simultaneously; strong organizational skills7. Thrive in a fast-paced environment8. Bilingual in Spanish, preferredAs an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.