Dispatcher - Blackwell, OKFull-TimeAn employee of Shepherd Oil Company exemplifies our belief of Where Service Matters:The Dispatcher will play a key role in the safety and efficient operations of our transportation department. They will provide customer service while taking inbound phone calls in a high performance, customer focused, call center environment. The Dispatcher will coordinate the operations and logistical functions of the transportation division while resolving issues so as to align employees with our company values and goals. They should be expected to be skilled in the daily processes and activities involved for all aspects of petroleum transportation and delivery.
This position will be based in Blackwell, OK.Responsibilities: - Manage the workforce to achieve daily production goals. Determine equipment and manpower requirements for daily operational needs.
- Manage prevention of service failures through effective dispatching of drivers.
- Supervise scheduling of shipments.
- Contact customers daily to determine their fuel needs, the current market and trends, and our availability to fulfill their fuel needs.
- Create and maintain a high-performance culture. Maintain a positive work atmosphere by acting and communicating in a professional manner.
- Build, grow and maintain a relationship with customer bases through excellent communication skills and customer service.
- Expected work week of approximately 50-55 hours. This includes a weekend rotation with other dispatchers.
Qualifications: - High school diploma or equivalent.
- Experience in the delivery/trucking industry required.
- Experience in dispatching/customer service is beneficial.
- Must possess at least intermediate computer skills and knowledge.
- Ability to evaluate alternatives in order to make best overall value decisions based on considering key factors, cost, customer expectations, driver needs and other factors.
- Solid judgment, problem-solving and decision-making skills, and a proven record of taking the initiative and responsibility in using those skills effectively, both individually and as a team member.
- Ability to function well in a high-stress environment.
- Pass a background check and drug test.
Physical Requirements:Arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; occasional lifting up to 50 pounds; may be subject to walking, standing, sitting, and reaching; and vision, speech, and hearing sufficient to perform the essential tasks.
Benefits: - A growing and expanding family-owned company that values every person.
- Competitive salary.
- Paid Time Off (PTO) including one week during first year of employment.
- Paid holidays (6 per year).
- Access to quality and affordable health, dental, vision, life, and Aflac insurance
- Retirement plan with company match