Virtual Bank Operations SpecialistWhat Is MyBambu?MyBambu is a cutting-edge fintech platform delivering the first all-in-one mobile digital financial solution for underserved, primarily Hispanic communities. With a focus on financial inclusion, MyBambu offers easy access to a range of services, including checking accounts without credit checks, remittance services, bill payments, and mobile top-ups. Recognized with the FIS Impact Award for innovation in 2020, MyBambu is dedicated to breaking down barriers to financial access and literacy, empowering users through a bilingual, user-friendly mobile experience tailored to diverse needs.MyBambu participates in E-verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new hire's Form I-9 to confirm work authorization. Find out more information: E-Verify Participation Poster or Right to Work Poster.Your Opportunity:This position is a full-time, position reporting to the Chief Banking Officer. As the Virtual Bank Operations Specialist (VBO Specialist, supporting the processing for all bank transaction channels and ensuring smooth operations in a fast-paced, deadline-driven environment. This position consists of being a resource agent for all deposit operational areas, assisting in the verification of processes and applications, and receiving and handling escalated inquiries from employees and customers. Job Responsibilities:
- Collaborate closely with internal accounting, settlement teams, and bank partner accounting teams to ensure accurate financial reporting.
- Identify and implement process improvements, including creating standard and ad-hoc reports, tools, and Excel dashboards.
- Act as a first-line resource for problem-solving regarding bank deposit and financial operational issues.
- Handle inquiries from employees and customers, resolving problems effectively and seeking supervisor approval for non-routine resolutions.
- Provide backup support to other Bank Operations Specialists as directed by the supervisor.
- Verify new accounts and perform file maintenance.
- Maintain detailed records of all work responsibilities as required.
- Ensure compliance with applicable laws, regulations, policies, and procedures, including completing required compliance training.
- Perform other duties and responsibilities as assigned.
Skill and Abilities:
- Financial Operations Knowledge: Strong understanding of bank deposit operations, financial transactions, and accounting principles.
- Process Improvement: Ability to identify inefficiencies and implement process improvements to enhance operational efficiency and accuracy.
- Data Analysis: Proficiency in data analysis, including the ability to create and interpret reports, utilize Excel functions, and work with financial data.
- Problem-Solving: Skilled in resolving operational issues, handling inquiries from employees and customers, and making well-informed decisions.
- Compliance: Knowledge of state and federal banking regulations, ensuring adherence to compliance standards in all operational activities.
- Technical Skills: Familiarity with software tools such as Salesforce, Microsoft Office Suite, and Atlassian tools (JIRA and Confluence) for effective task management and reporting.
- Bilingual Proficiency: Preferred proficiency in English and Spanish, enabling effective communication with a diverse range of stakeholders.
- Detail-Oriented: Ability to maintain accuracy and attention to detail in all operational tasks, including new account verification and file maintenance.
- Adaptability: Flexible and adaptable to changing demands, able to work independently and collaboratively as part of a team.
- Communication: Effective communication skills to present information, collaborate with colleagues, and interact with customers and clients.
- Analytical Skills: Strong analytical and data gathering skills to analyze operational processes, identify trends, and make data-driven recommendations for improvement.
- Compliance Training: Willingness to undergo and complete required compliance training to ensure adherence to regulatory requirements.
Job Requirements:
- Bilingual English/Spanish preferred, but not required.
- Three (3) + years of related bank deposit operations or bank branch operations experience.
- BS/BA degree in Accounting, Finance, or similar field of study or equivalent experience.
- Accredited ACH Professional (AAP) designation preferred but not required.
Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
MyBambu Benefits
- Excellent medical coverage.
- A flexible vacation policy.
- Our small family corporate culture.