POSITION SUMMARY:Countryway is looking for a Property Claims Representative (PCR). A PCR handles property damage and liability claims and provides efficient settlements in accordance with company procedures and standards. Position: Full Time, Salaried opportunity with benefits PlanLocation: Richmond, VA (West Creek Campus Office)Schedule: Monday - Friday 8 am-4:30 pm, schedule supports a 37.5 hr work weekPRIMARY DUTIES
- Investigate and settle all losses assigned.
- Comply with company policies and procedures in the handling of all losses and other company matters.
- Report all activity on all claim files to the company promptly.
- Promptly reply to all complaints as requested.
- Evaluate and Estimate claims using photos, measurements, estimating platforms, and other available resources.
- Assign claims to Independent Adjuster as required.
- Advise Underwriting Department on all poor risks.
- Comply with Unfair Claim Settlement Practices Act.
ADDITIONAL DUTIES
- Assist and give guidance to other claim personnel as requested.
- All other duties as assigned by the Supervisor.
MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS
- College degree or equivalent work experience
- Applicable prior insurance claims experience
MINIMUM SKILL QUALIFICATIONS
- Proficient in Xactimate
- Good understanding of building components
- Excellent oral and written communication skills
- Excellent organizational skills
- Proven customer service skills
- Strong investigation and settlement skills
- Able to write estimates using Virtual Inspection methods
PREFERRED QUALIFICATIONS
- 5 years previous property claims experience
- Knowledge of insurance contracts
At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.VAFB supports compliance with COVID-19 protocols.