Salary: Depends on Qualifications Location : Cape Girardeau, MO Job Type: Full-Time Job Number: 202400344 Division: Enrollment Management and Student Success Department: Student Financial Services Opening Date: 10/24/2024 Position SummaryAccounts Receivable Specialist Student Financial Services Full-Time Student Financial Services (SFS) is a central student service center that provides end-to-end student-focused support in the areas of financial aid, student accounts, and other university accounts receivables. The Accounts Receivable Specialist's role is to provide a wide range of financial services, including third-party billing, and testing internal system applications to ensure that reporting is accurate. Provide customer service to students, parents, and internal and external clients. Primary Responsibilities:
- Oversee third-party billing process
- In collaboration with third-party agencies, create vendor agreements, contracts, and policies and procedures on applying and invoicing third-party payments.
- Analyze reports to maintain accurate and consistent information as it relates to enrollment changes that affect rate codes and third-party billing funding.
- Oversee the collections process for bad debt, in collaboration with collection agencies
- Analyze reports to monitor accounts that have been placed with collections agencies.
- Serve as cashier to process payments from students, university departments, and university organizations
- Update and manage rate codes and detail code setup to ensure a streamlined fee assessment and refund process.
- Oversee the monthly cancellation process by identifying the population, assessing late fees and holds, as well as communicating with students.
- Oversee departmental procedures to ensure timely and accurate deposits for all areas of campus
- Monitor daily industry changes by staying current with listservs and publications such as NASFAA News, Army Ignite, etc.
- Execute professional judgment on the appropriate course of action and ensure compliance with federal, state, and institutional regulations.
- Collaborate with the SFS team in communicating pro-actively regarding upcoming changes or challenges regarding billing, collections, refunds, and cancellations
- Collaborates with faculty and staff to promote cooperative relationships that will result in opportunities to resolve financial concerns and complaints, or other difficult situations
- In line with SFS Service Level Agreements, provide exceptional customer service via in-person interactions with students, parents, outside vendors, and departments at our SFS Front Desk, emails, and phones
- Handles all information with tact and discretion and recognizes the confidential and sensitive nature of university business and FERPA regulations.
- Advocates for a positive student enrollment experience and promotes the University in a positive image
- Utilizes various University, business, and customer service software programs and assists with system testing and upgrades
- Assists with the development and implementation of policies and procedures
- Represents the SFS office at outreach events (local high schools, community events, Orientation, etc.)
- Represents the SFS office on various University committees
- Keeps up to date with university, departmental, federal, and state regulations, policies, and updates
- Develops and prepares ad hoc reports and assumes other responsibilities as assigned by the Director or Assistant Director.
- Other duties as assigned
Required Qualifications
- Bachelor's degree
- Experience handling complex customer service issues with the ability to assess situations quickly and react to customers accurately and pleasantly in a timely manner
- Computer proficiency with Microsoft Word and Excel and demonstrated experience using database query programs
- Strong critical thinking skills with the ability to solve problems, including the ability to help inexperienced individuals understand policies and processes
- Ability to handle confidential information, exercise sound judgment, and maintain accurate records and files
- Experience working as part of a team in a collaborative work environment
- Excellent communication skills, including writing and editing skills and the ability to present information to the public as well as in one-on-one meetings
- Excellent organizational and time-management skills including the ability to successfully prioritize and manage multiple tasks with minimal supervision
- Evidence of the ability to analyze, interpret, and implement federal, state, and/or University regulations, policies, and procedures
Required Information & DeadlineApplication Deadline: To ensure full consideration, application materials listed below must be received by November 8, 2024. The position is available immediately and will remain open until filled. To Apply: Submit the following items by clicking on the APPLY button at the top of the job announcement:
- Letter of interest addressing required qualifications
- Current resume
- Names and contact information of three professional references will be asked for at a later date if not submitted
Additional InformationDepartment Website:About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching, and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high-quality, affordable education with a broadly representative student body, faculty, and staff that respects and celebrates a diverse learning community in a global society. SEMO Fact Book SEMO Strategic Action Plan Southeast Missouri State University provides an excellent benefits package. For complete benefit details visit our website at