Site Manager
: Job Details :

ECS is seeking a Site Manager to work in our FT. Worth, TX office Position Overview. Onsite manager of supplier's staff. Provide staffing oversight to ensure adequate coverage to support NLECC operations 24 hour a day, 365 days a year. Responsible for the performance of supplier's staff and ensuring that services at the assigned NLECC location follow standard operating procedures to meet operational requirements. Provide assistance to NLECC Management on various projects and routinely communicate with the NLECC Coordinators on daily operations. Minimum Requirements: •Possess a high school diploma or General Educational Development (GED) diploma. •Be a citizen of the United States of America per contract. •Be 18 years of age or older. •Be able to attain and maintain a USPIS Moderate Background Investigation (MBI) Clearance. •Be able to sit for an extended period of time while monitoring multiple computer monitors. •Be able to maintain professionalism under highly stressful situations. •Be able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc. •Be able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation. •Be able to speak the English language clearly and fluently. •Be able to provide quality customer service while communicating with internal and external parties. •Be able to hear ordinary telephone and radio conversations with either ear. •Must possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel. •Be able to type a minimum of 45 words per minute (WPM). •Be able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.). In addition to the above minimum requirements, prior experience with alarm monitoring and computer-aided dispatch (CAD) software is desirable Schedule: Monday through Friday - 0800 - 1630 Prerequisites: •Must be a Lead Dispatcher for a minimum of ninety (90) days and/or mix of prior dispatcher experience with a demonstrated management and leadership experience; •Management experience required; •Experience analyzing and interpreting data relative to staffing and contract compliance; providing daily, weekly, monthly, quarterly and fiscal year management reports; and producing charts, tables, spreadsheets, presentations and other documents using various software packages; and, •Demonstrated history of exceptional performance through assignments with additional complexity and responsibility. •Completed supplier managerial class or equivalent. Position Responsibilities: •Conduct daily quality assurance reviews by monitoring real-time and recorded audio communications to assist with improving dispatcher performance and identify training needs. •Perform data analysis of NLECC systems, providing daily, weekly, monthly, quarterly, and fiscal year reports to USPIS management; Produces charts, tables, spreadsheets, presentations, and other documents using various software packages. •Provide weekly staffing schedules by close of business the Friday before the work week begins. •Provide training to all supplier staff. •Manage the day-to-day operations of the supplier staff. •Communicate orally and in writing to convey information in a clear and concise manner (i.e., verbal communication, email, reports, spreadsheets, and presentations).