AV Systems Support
: Job Details :

Job Role : Device support , Audio , Video , VLAN Location : Redmond, WA( Onsite) Audio and Video Responsibilities:

• AV Systems Support:

• First-line response and triage for AV systems.
• Coordinate with AV support teams and suppliers.
• Provide on-site technical support for events.

Events and Engagements Responsibilities:

• Attendee and Presenter Support:

• Provide high-level support for attendee connectivity issues.
• In-room support for MS FTE presenters and demo setups.

• Coordinate with technical/AV vendors for events.

• Event Phases:

• Pre-event: Coordinate support, test setups.
• During event: On-site technical support.

Post-event: Retrieve and inventory equipment

• Deployment and Support:

• Deploy, configure, and test MS-owned devices; collaborate on partner device support.
• Perform daily checks to ensure equipment readiness and reset.
• Report on operational health of onsite environments.
• Provide technical support during MS customer engagements.
• Implement and support Content Management Systems (e.g., Stratos, FourWinds).

• Operational Alignment:

• Align support and documentation with IES Playbook/processes.
• Triage AV-related technical issues; collaborate with AV vendors to resolve problems.

Infrastructure Foundation - Onsite Support Responsibilities:

• Compute and Storage Management:

• Configure and support compute/storage environments.
• Maintain MTC server room infrastructure.
• Manage network configurations, VLAN design, and policy alignment.
• Ensure security patch compliance and asset health.
• Support Azure Stack installs and troubleshooting.
• Maintain asset inventory operations.

• Hands-On Support:

• Rack/stack local network and compute hardware.
• Perform physical and logical audits and remediation.

Experience Environments Responsibilities:

• Content Management:

• Deploy and support systems like Stratos and FourWinds.
• Provide user guides and training for presentation technologies.
• Manage local and central Experience/Demo accounts.

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Technology and Asset Lifecycle Responsibilities:

• Lifecycle Management:

• Manage warranties and RMA processes.
• Recommend technology improvements and equipment purchases.
• Recycle old equipment per MS standards.

Local Coordination and Engagement Responsibilities:

• Support Escalation:

• Own local support escalations, ensuring resolution and communication.

• Implement tools for managing and prioritizing work intake.
• Attend Rhythm of Business meetings and provide relevant content.
• Provide operational reporting and status updates.