About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.
CONCIERGE SUPERVISOR The Four Seasons Resort Hualalai is looking for a Concierge Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Concierge Agents have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
WHAT YOU'LL DO - The Concierge Supervisor assists in directing the concierge team. Primarily responds to a wide variety of guest requests by accurately assessing the guests' needs and adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies
- Assist in resolving customer complaints and accommodates their special requests.
- According to the management structure and organization, take part of VIP pre-arrivals experience and represents Four Seasons as an ambassador by assisting VIP customers.
- Assist management team maintaining accurate information for restaurants, museums, attractions, maps, and other local attractions are updated and current in procedures and systems. Knows what activities are available in the island and differences between recommended vendors and ensure that rest of team is trained on this topic.
- Works closely with other departments to ensure smooth handling of guest requests.
- Runs and take part of the day to day operations, train, develops and supervises the performance of direct subordinates on daily basis to ensure the efficient running of operations and provides them with on the job feedback, serving as a mentor and a role model.
- Ensure of the correct application of department P&P and standards by the concierge team by performing standard testing.
- Prepare the schedule of the Concierge team, and review it on regular basis to ensure sufficient manning in order to provide the expected Four Seasons service.
- Take ownership of projects given and deliver those in a timely manner.
WHAT TO BRING - Successful candidate must possess legal work authorization in United States
- Excellent personal presentation, interpersonal and leadership skills
- Attention to detail and the ability to multi task are required together with ability to prioritize and handle stressful situation.
- Team player and strong problem solving skills
- Excellent communication skills and demonstrated ability to interact with customers, employees and third parties
- Flexible schedule and the ability to work all shifts
- Proficiency in Word and Excel; Opera is a plus
- Weekend & Holiday availability required
JOIN OUR 'OHANA & ENJOY OUR AMAZING BENEFITS: - An on-site Physical Therapist
- 24-hour access to Indoor and Outdoor Gym
- Holiday, Vacation & Sick pay
- Laundered Employee Uniform
- Free employee meals prepared by the Four Seasons Culinary 'Ohana
- Complimentary stays at Four Seasons Worldwide
- Training and Development Opportunities
- Employee Recognition Programs
Learn more about what it is like to work at Four Seasons Resort Hual?lai, visit us: Facebook: Instagram: Twitter: We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -