Teller
: Job Details :

Teller

Coastal Community Federal Credit Union

Job Location : Galveston,TX, USA

Posted on : 2024-10-31T13:30:22Z

Job Description :

Support member engagement by processing teller transactions and making appropriate introductions to member service representatives.
Complete operational activities while minimizing risks under established policies
Perform routine transactional, operational, and customer support tasks efficiently through knowledge of credit union procedures and products, as well as partners across the organization
Receive direction from managers and exercises judgment within defined policies and procedures
Escalate questions and issues to more experienced roles
Interact with members and individuals to demonstrate care, build relationships, and complete requested transactions
Identify information and services to meet members financial needs

Required Qualifications:

6+ months of interacting with customer/member experience, or equivalent demonstrated through work experience, or training.

Desired Qualifications:

6+ months of experience interacting with people, demonstrated through work experience, education or training.
Member service focus with experience handling complex transactions across multiple systems
Ability to educate and connect members to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with members and team members
Experience working with others on a team to meet member needs
Cash handling experience
Ability to follow policies, procedures, and regulations
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Well-organized, independent and able to prioritize in a fast-paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with members and colleagues

Job Expectations:

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