Job Title: Vice President Shelter Operations Reports to: Senior Vice President of Shelter Programs Status: Full-time Classification: Exempt Job Location: Shelter Sites across the organization, travel to sites required. Work Schedule: Monday - Friday, 9am - 5pm (some weekend or evening hours as needed) Salary Range: $115,000 - $125,000 Objective: Lantern Community Services is seeking a highly experienced Vice President of Shelter Operations to oversee three current shelter sites, as well as any new sites that will be added to the Shelter Division. The Vice President of Shelter Operations will plan, direct, coordinate, and oversee activities to ensure development and implementation of efficient operations and cost-effective systems to meet current and future needs. Responsibilities include direct supervision, training, and development of each site's Director of Program Operation (DPO) and their teams, provide overall site management, partner with property management companies to ensure the sites are properly maintained, and liaise effectively with contracted security, as well as with the Department of Homeless Services (DHS). Further, the VP of Shelter Operations ensures all equipment is in good working order, oversees fleet management, food standards and handling certification, violations management, and OTDA and DHS contract compliance. The VP of Shelter Operations will help develop site-based systems, tracking instruments, and policies related to Operations, and will partner closely with the Programs arm of the division to ensure seamless communication and collaboration. Supervisory Responsibilities:
- Recruits, interviews, hires, trains, develops, and supervises a team of Directors of Program Operations (DPOs)
- Oversees the daily workflow of the department
- Manages performance of direct reports through regular supervision and meetings
- Ensures quality deliverables are met within required timeframes
- Provides constructive and timely performance evaluations
- Manages performance improvement of employees in accordance with company policy
- Partner with the Program Directors, Directors of Social Services and their case management teams in promoting a collaborative culture of communication and teamwork regarding service delivery and the general operation of each shelter site
- Collaborates with agency training department, conducts de-escalation and crisis intervention trainings
- Facilitate regularly scheduled Operations-specific staff meetings with DPOs and their teams
- Participate in Incident Review Committee meetings, as well as agency staff and leadership meetings, as identified by Senior Vice President of Shelter Programs.
Management of Facilities Operations:
- In collaboration with the Senior Vice President of Shelter Programs, establishes, implements, and communicates the strategic direction of the organization's shelter Operations division
- Establishes, communicates, and implements shelter operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
- Ensures division is in compliance with audit standards, approved scopes of work and within approved budget.
- Administers day to say operations of three shelter sites in accordance with DHS and OTDA regulations.
- Oversee and liaise with on-site maintenance contractors to ensure the overall safety, security, cleanliness, and operability of the sites.
- Along with the individual DPO for the specific site, prepare for and be present for all inspections (OTDA/DHS)
- Ensure DPOs are conducting monthly Fire Drills and Building Codes (Fire Panel, etc.) are, working properly and documented accurately
- Collaborate with DPOs to identify, design, and implement successful access control protocols at each site
- Prepare and respond to all Corrective Action Plans
- Collaborate with DPOs to actively manage violations, this includes ensuring prevention and curing measures and systems are implemented
- Manage large facility projects along with the respective DPO
- Ensure DPOs are adequately managing 24-hour program coverage, as well as managing oversight of and relationship with Security vendor
- Ensure shelters comply with regulatory bodies including necessary permits and licenses.
- Provide oversight for pest management and extermination needs and services
- Fleet Management - ensure there is a comprehensive Fleet Management Policy that is consistently and correctly implemented across all sites
- Lead special projects including, but not limited to, major repairs, bidding out contracts, managing general contractors, and working with landlords on capital renovations.
- Ensure funder requests and reports are submitted on time
- Review and maintain facility budgets with fiscal and Executive Leadership
- Serves as operations lead for all new shelter projects and expansion
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills
- Strong supervisory and leadership skills that motivates and inspires their team
- Excellent organizational skills and attention to detail
- Strong de-escalation, crisis management, and problem-solving skills
- Critical thinking, systems-driven, and solutions focused
- Strong project management skills
- Excellent interpersonal skills
- Extensive knowledge of best practices in the field of shelter operations
- Working knowledge of DOB., FDNY, DHS, OSHA, OTDA, and other regulatory bodies
- Previous experience with CARES
- Proficient with Microsoft Office Suite or related software
Education and Experience:
- Bachelor's degree required.
- A minimum of 10 to years of relevant DHS Shelter experience including progressive responsibilities and project management required.
- A minimum of 5 years of supervisory experience required.
- Experience with Supportive Housing, Homelessness, Shelter, or Transitional Housing.
- Experience working with clients living with chronic health conditions, mental health concerns, and substance use, as well as people with histories of chronic homelessness required.
- Project and Vendor Management experience
- Experience with additional electronic systems such as Site Compli and Salesforce preferred
- Experience preventing and curing violations.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to travel to a variety of sites and workplaces throughout the boroughs.
- Ability to move through sites and settings including those in development.
Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.