Technical Support Analyst
: Job Details :

Overview:

At New York Blood Center, one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve.

Responsibilities:

The Technical Support Analyst position provides customer support in the areas of computer operations, computer repair, user and desktop support (hardware and software), and helpdesk. This involves utilizing computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair, and computer operations assignments.

This position functions in a 24/7 operations environment and thus must be available to respond to work-related emails, text or calls as directed by supervisor or management on weekdays and weekends based on operational needs.

• Provide technical support in the use of personal computer hardware, software, and specialized technology. Perform a variety of complex information technology support duties to ensure smooth delivery of technology services.
• Monitor, operate, coordinate, assist and train others in the operation of computer hardware, software, peripherals to achieve desired results.
• Set up and configure desktop computers, peripherals and accounts assigning security level.
• Install software and repair hardware and peripherals.
• Troubleshoot and support data communications networks which may carry data, voice and video communications.
• Resolve network communications problems to ensure users access to enterprise applications.
• Test programs: troubleshoot, diagnose problems, implement corrective actions procedures and/or escalate to other technical resources as appropriate.
• Maintain equipment, software, and license inventories.
• Respond to user questions and explain the operation of applications and equipment.
• Ensures compliance with security standards, policies, and guidelines across the network.
• Ensures that all regulatory guidelines from FDA, AABB and OSHA are followed.
• Exemplifies NYBC's Customer Service Mission and Core Values.
• Prepare various reports.
• Attends conferences, seminars, as required.
• Makes recommendations to improve business unit practices and processes.
• Any related duties as assigned.

Qualifications:

Education:

• Bachelors degree in a business, math or computer related field. Experience may be substituted for some technical education.

Related Experience:

• Three (3) years directly related experience, including: installing and supporting workstations in a Microsoft Windows environment.

Required Licenses / Certification:

• Valid Drivers License.

Any combination of education, training and experience equivalent to the requirements listed above that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

For applicants who will perform this position in New York City or Westchester County, the proposed annual salary is $70,000.00 p/yr. to $78,000.00 p/yr. For applicants who will perform this position outside of New York City or Westchester County, salary will reflect local market rates and be commensurate with the applicants skills, job-related knowledge, and experience.

Unless otherwise specified, all posted opportunities are located in the New York or Greater Tri-State office locations.