Salary : $78,915.20 - $106,225.60 Annually Location : Santa Ana, CA Job Type: Full-Time Regular Remote Employment: Flexible/Hybrid Job Number: 7974GE-1024-017 (O) Department: County Executive Office Division/Service Area: CEO - OCIT Shared Services Opening Date: 10/24/2024 Closing Date: 11/10/2024 11:59 PM Pacific CAREER DESCRIPTIONDesktop Support Specialist ( Information Technologist I ) In addition to performance-based merit increases, this position is scheduled to receive salary range increase on the following date: Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment will establish an open eligible list that will be used to fill current and future Information Technologist I positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. DEADLINE TO APPLYThis recruitment will be open for a minimum of five (5) business days and will close Sunday, November 10, 2024 at 11:59PM (PST). ORANGE COUNTY INFORMATION TECHNOLOGYThe mission of (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in the delivery of quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services. Click for more information on OCIT Click for more information on the County of Orange. THE OPPORTUNITY Orange County Information Technology (OCIT) Shared Services has an exciting opportunity for a technically skilled Information Technologist I. This position will be supporting and maintaining a variety of applications as well as analyzing the service desk calls. Also be providing technical support, troubleshooting, and training to end users. This position will be responsible for:
- Supporting all departmental software applications and resolving issues
- Ticket review through the County ticketing system.
- Assisting higher level staff in the acquisition and distribution of computer hardware and software solutions, contract vendors, research, and gathering product information
- Designing, analyzing, implementing, and providing ongoing maintenance of Operating System (OS) images, application packages, and software updates through Intune and SCCM
- Supporting enterprise hardware from Dell and HP and Desktops/ laptops and Tablets from HP, Dell, and Microsoft
- Implementing enterprise security best practices including encryption, implicit & explicit permissions, multi-factor authentication, auditing and digital forensics, data retention, including zero-touch, as well as patching
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES In addition, to the minimum qualifications, the ideal candidate will possess extensive professional work experience and/or knowledge in the following competencies: Technical Knowledge | Technical Experience
- Basic understanding and applying scripting languages, such as PowerShell
- Understanding and application of Full Disk Encryption solutions
- Utilizing Active Directory Domain Services
- Preparing and maintaining documentation of department processes, procedures, and reports
- Utilizing Group Policies for administration of operating systems, applications, and user settings
- Installing and providing support for Mobile Device Management (MDM) solutions, through Intune, Apple DEP, and MobileIron
- Supporting teleworkers and mobile offices in the field including remote Internet connectivity solutions such as VPN
- Working with virtualization, cloud, and converged technologies, including VMWare
- Working closely with Microsoft cloud services from 0365 and Azure virtualization
- Understanding and application of VPN and RDP solutions
- Designing and implementing audio/video conferencing systems Managing the Change Control Process across various technologies
- Managing complex automated Asset management solutions
- Having expertise related to Microsoft Windows 10 operating system
- Being experienced working with high performance platforms and managing/designing/maintaining advanced technologies
Problem Solving /Analytical Skills
- Identifying and resolving technical issues and problems by researching possible solutions Identifying opportunities for continued system improvements
- Providing professional support for hardware/software-related projects Test new software and reproduce reported bugs in the UAT environment Investigating, analyzing, and resolving network-related problems
Relationship Building | Interpersonal Skills
- Working with other public and private sector Agencies in efforts to provide information technology-specific customer service to the community, public, and key stakeholders
- Coordinating with vendors to acquire and implement technologies and resolve complex technical issues
Verbal and Written Communication Skills
- Clearly conveying information technology concepts and terminology with both technical and non-technical staff at all levels within and outside the agency
- Producing clear and concise written documents, reports, correspondence, and briefs
- Responding quickly, courteously, and proficiently to customer service requests
- Soliciting feedback and adjusting customer requests to fit into business improvement
- Preparing and maintaining documentation of department processes and procedures
- Generating consensus and collaborative relationships to bring about efficient and effective outcomes
- Providing detailed documentation related to technological solutions and systems supported
Customer Service
- Working with other public and private agencies in efforts to provide information technology-specific customer service to the community, public, and key stakeholders
- Generating consensus and collaborative relationships to bring about efficient and effective outcomes
- Establishing and maintaining positive and effective working relationships with peers, supervisors, and managers
- Responding quickly, courteously, and proficiently to customer service requests
- Soliciting feedback and adjust customer requests to fit into business improvements
MINIMUM QUALIFICATIONSPlease click for details on this classification, including the physical, mental, environmental and working conditions. RECRUITMENT PROCESSHuman Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.Application Screening (Refer/Non-Refer)Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.Structured Oral Interview (Weighted 100%)Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list.Eligible ListOnce the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.Veterans Employment Preference Policy (VEPP)The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click to review the policy. ADDITIONAL INFORMATIONPlease see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click to see the latest guidance for more details. EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with governmentjobs.com and ocgov.com. If your email address should change, please update your profile at www.governmentjobs.com FREQUENTLY ASKED QUESTIONS Click herefor additional Frequently Asked Questions. For specific information pertaining to this recruitment, contact Aniko Ruha at ...@ocgov.com or (714) ###-####. EEO INFORMATIONOrange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidayswe also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. Click for information about benefits offered to County of Orange employees. 01 INSTRUCTIONS: The information you provide will be used to evaluate your qualification for the position. Resumes will not be accepted in lieu of completing these questions. If you have no experience, write no experience for the appropriate question. Responses of See Work History / See resume or copy and paste of work experience are not a qualifying responses and will not be accepted in lieu of required information. By selecting yes below, you acknowledge that you have read and understand this application requirement.
02 Please select from the following options which best describes your background and education:
- I have at least two (2) years of related experience as described in the Information Technologist I class specification.
- I have a bachelor's degree from an accredited college or university with major coursework in computer science, information systems or a closely related field.
- None of the above
03 Based on your response to question #2, if you are substituting relevant education for the required experience as defined in the Sr. Information Technologist minimum qualifications, you are acknowledging that you attached a copy of your unofficial transcripts to your application. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S)
- I am substituting relevant education for the required experience and I have attached my unofficial transcript to my application.
- I do not possess an applicable education or this does not apply.
04 Describe your IT experience in the areas of design, implementation, configuration, and support of systems in a large and/or complex environment. In your response, please include the years of experience. 05 Describe your experience configuring, testing, deploying, and troubleshooting application software. 06 Describe your technical support experience in providing customer service to various levels of employees. Include in your response, the type of technical support you provided, to whom you provided this support to, and how you were able to meet and cater to your customers' needs. Required Question