Job Location : Monterey,CA, USA
Overview
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This position pays $21 / hour and is located at the Monterey Airport.
We offer:
* Paid time off
* Employee discount
* Retirement savings plan including 401k with matching profit sharing
* Health Insurance
* Life Insurance
* Dental Insurance
* Vision Insurance
* Training and development
This position does require a valid drivers license.
Responsibilities
* Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
* Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
* Meet and greet customers in a friendly and timely manner
* Provide directions and general assistance
* Assist to assess condition of rental upon return
* Process returns, check-ins and exit kiosk transactions
* Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
* Understand and communicate rental terms and conditions, vehicle features and other services
* May sell optional protection products, upgrades, fuel options and other additional equipment
* Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
* Clean vehicle interior and exterior by hand or by operating washing equipment when needed
* Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
* Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
* Must be at least 18 years old
* High school diploma or GED equivalent required
* Some college preferred
* Must have at least 6 months prior customer service retail or administrative support
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
* Must be able to work the following shift: Tuesday-Saturday 2pm-1030pm (Sunday & Monday off)
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.