Job Location : San Diego,CA, USA
The Hilton San Diego Bayfront is looking for its next Pre-Arrival Coordinator to join its dynamic Front Office Team! If you have a passion for customer service with a knack for attention to detail in a high volume/fast paced setting this is the perfect opportunity!
Rising above the San Diego Bay and steps from the Gaslamp Quarter and Petco Park, Hilton San Diego Bayfront is the Hilton San Diego Bayfront where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, the property offers free meals during shifts. We know that you'll love being a part of the Hilton team!
Classification: Full Time
Shift Pattern: Must have open availability to work between the hours of 4:00 am -11:30pm on weekdays/weekends/holidays
Hourly Rate: $25.60-$25.60 per hour
What will I be doing?
As a Pre-Arrival Rooms Coordinator, you would be responsible for controlling the room inventory and setting the front office up for success:
* Pre-assigning rooms to incoming reservations to ensure room type availability and to open opportunity for upsells.
* Awarding upgrades to incoming reservations (NOR1, HHonors)
* Greet and assist guests and respond to requests in a timely, friendly and efficient manner
* Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation
* Answering all Front Office phone calls in regards to reservations, credit card authorizations, VIPs & Site Visits.
* Communicate with Housekeeping, Sales & Events team on a continuous basis throughout the day.
* Coordinate department projects, as needed
* Oversee maintenance of office equipment
* Print all vouchers for any internet, breakfast, spa promotions.
* Perform other general office duties and assist with special projects, as needed
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hourly Rate: $25.60 per hour