Are you looking for a FAST-PACED, EXCITING, and REWARDING career? At Families In Transition, we provide housing and essential services to individuals and families in need. If you are someone interested in making a difference in our community, you should consider joining Families InTransition. Currently we are looking for Coordinated Entry and Intake Specialist. The Coordinated Entry Specialist position provides coordinated entry services across the greater Manchester area. This role provides specialized intake assessments, eligibility determination and case management for subsidized housing programs, provides referrals to community services and performs clerical and technical office support. The role of the Coordinated Entry Specialist is to complete assessments on all families and individuals presenting to the coordinated entry access site (Families in Transition) as homeless, entering them into the Homeless Management Information System for housing services/resources and or providing Diversion services to prevent from becoming homeless as needed. This position is responsible for collaborating with the Manchester Continuum of Care for problem solving, and regular case conferencing. The Coordinated Entry Specialist will follow up with households on the Coordinated Entry list and provide status updates. This role will also be responsible for conducting outreach activities with homeless individuals and supportive service providers. In addition this position is responsible for supporting the intake process for Families in Transition housing programs. Essential Functions:• Respond to phone calls and emails directed to the Coordinated Entry line and respond to general questions.• Assess the needs of families seeking housing; determine if the best resources are within the agency or if a referral to outside resources is necessary• Maintain the waiting list for Coordinated Entry (Family and Adults); ensure proper documentation is in place and system updates are made within HMIS.• Field and record the answers to a brief set of pre-screening questions in HMIS to determine the household's eligibility for entering the housing crisis response system.• Create and/or update household records in CoC's Homeless Management Information System (HMIS).• Make appropriate and effective referrals to local service and case management providers and maintain a current referral list for all clients.• Cooperates with, participates in, and supports the adherence to all internal policies, procedures and practices, and compliance with all regulatory requirements.• Represent Families in Transition and the Coordinated Entry program in the community with a professional demeanor.• Participate in regular case supervision & case conference meetings to discuss client concerns/needs.• Attempt to divert any household seeking to enter emergency shelter through a strengths-based conversation about creative solutions to avoid the trauma (to the household) and expense (to the system) of entering emergency shelter, thereby preserving limited shelter beds to people who have no other safe place to stay.• For households that are eligible for CoC housing crisis response system services, the Specialist will: a. utilized HMIS, NH CE assessment for families, single adults and Transitional Age Youth) and enter the head of household s answers directly into HMIS; b. Provide a direct referral to emergency services (such as outreach or shelter) if needed after attempting Diversion; and/or Place the household in the system for housing services (such as Rapid Re-Housing).• Comply with all CoC Coordinated Entry System policies and procedures.• Provide ongoing updates and feedback to the Director regarding the Coordinated Entry System.• Engage clients in a trusting and supportive treatment partnership, providing emotional support while maintaining professional boundaries.• Assist others within the Intake Department as necessary; provide support in areas including but not limited to intakes, oversight of interns, and data entry• Participate as necessary on committees and represent the agency at external community events• Partner closely with Intake Coordinator to identify and assess needs, and ensure appropriate resources and support are provided• Conduct regular workshops on housing resources, application processes and other relevant topics for shelter residents and community members.• Provide one-on-one assistance to members of the community in need of assistance with housing applications.• Attend Manchester Continuum of Care meetings and other community meetings as assigned.RequirementsRequirements
- High school Diploma or GED
- 2 years' experience in social services
- Must have excellent interpersonal and communication skills; demonstrated empathy and compassion
- Must have excellent organizational skills; ability to accurately and efficiently maintain records and files
- Preferred experience in dealing with state and community social resources Preferred Qualifications:
- Bachelor's degree preferred
Families In Transition is equal employment opportunity employer