Program Support Specialist
: Job Details :

Sr. Program Support Specialist opportunity - Onsite in NYC Job Description The Specialist or Sr Specialist will provide the program team operational and planning support to the Mass Market energy efficiency programs, including program delivery, program invoice processing and reporting QA/QC, financial and energy savings reporting, program forecasting, marketing coordination, support of management of program implementation contractors, and coordination with other program operational support such as evaluations, measurement and verification, regulatory filings, and strategic planning. Responsible for supporting the development and administration of Client's Multifamily portfolio of Energy Efficiency and Demand Management programs. Oversee program invoice processes and financial reporting. Oversee analytics of program trends, forecasts, and growth. Engage with implementation contractor and review reporting on inspections, application processing and flaws, and relevant market data. Lead and engage with internal teams, external entities, and stakeholders through research, design, development, and implementation of programs. Support the Program Team with management of the program implementation vendor(s), and other contractors, to help achieve success for specific programs and the Company. Interface between Company staff, the contracted vendor(s), NY utilities, external entities, and stakeholders to implement the Energy Efficiency Programs per PSC guidelines. Support the coordination of the marketing efforts through vendors and internal resources. May represent the Department on program measure issues with DPS Staff, governmental authorities, utilities, and other entities as needed. Represent the programs with external stakeholders and customers. Provide customer service support on escalated program issues. Perform other related tasks and assignments as required. Relevant Work Experience / Qualifications Proficient in Microsoft Office ( Excel, Word, and Power Point) Excellent oral and written communication skills. Excellent presentation and analytical skills. Ability to interact with all levels of management. Must have strong computer skills and proficiency in Microsoft Office Applications. Proven problem solving skills and the ability to identify, analyze and resolve process an customer service related issues. Demonstrated leadership skills and the ability to build a consensus through collaboration with various stakeholders. Understand fundamentals of energy modeling, analytics and reporting. Preferred Experience / Skills Utility, deregulated energy efficiency or sustainability experience. Experience in program planning and administration, project management. Experience in planning, managing, coordinating, reviewing and processing budgets and invoices. Ability to learn new database systems such as Oracle EBS, Hyperion Planning, business intelligence, work management and CRM systems. Certification, experience or training in Salesforce. Customer service experience. Experience managing projects and/or design teams. Experience working in a regulated environment preferred, familiarity with the NY Public Service Commission relating to Energy Efficiency and Demand Response desirable. Education Bachelor's Degree 3 years work experience required.