Job Location : New York,NY, USA
LOCATION: Waltham, MA; Chicago, IL; Riverwoods, IL; St Cloud, MN; New York, NY; Coppell, TX; Philadelphia, PA; Denver, CO
Hybrid - 8 days a month in the office
Summary:
Clinical Effectiveness (CE), a Division of Wolters Kluwer Health, is searching for a Salesforce architect/developer to play an important role in our transition to a new consolidated suite of business systems across all of CE. Reporting to the Clinical Effectiveness Principal Solution Architect, the Lead Salesforce Architect/Developer will design solutions, coding, and implementing upcoming CE Business Systems projects for our growing Salesforce organization. This is an exciting opportunity to help transform the business systems of a healthcare information technology company.
Responsibilities:
* Have a good understanding of the customer journey across all phases of the lifecycle and will be critical in architecting solutions that span the end-to-end picture to provide for an customer experience.
* Architect technical solutions for business problems using Salesforce technology platform
* Work with security architects, risk and network security to find solutions that work with the Salesforce platform providing secure solutions
* Work with vendor and implementation team to ensure that the product feature set is architected to provide a complete digital experience
* Negotiate features for the roadmap for both Salesforce and required integrations and reduce costs with customization
* Provide direction to both Sales and Service teams to help build processes that solve for a digital experience. Provide direction to improve business processes on the sales and service side and work with business leaders to influence their processes to work with industry standard guidelines and products
* Technical Development of architecture and design blueprints
* Architect identity management solutions for both the customer and employees, working with solutions architects and experts that work with the Salesforce platforms
* Architect solutions for the data analytics and Einstein platforms, both discovery and wave and provide direction for both the business and technical teams to develop solutions
* Be a visionary partnering with Architects, technical leads and main individuals within our functional organization and recommend SFDC Platform improvement
* Ensure business systems security and compliance with regulatory and audit requirements
* Have Salesforce knowledge and bring in best practices. And be able to work cross functionally, while promoting Salesforce and discovering needs
* Architecture Reviews
* Work with teams to develop proof of concepts
* Present potential solutions to Business leaders to get buy in and negotiate feature functions that are viable solutions to them
* Executive Presentations to CIO and Department Leaders on Technology Capabilities and ensuring value
* Industry Level participation, contribution and collection of best practices
* Product evaluations for build versus buy decisions
* Develop a comprehensive technical roadmap for Health Enterprise Business Systems, accounting for business and technology readiness.
* Be an escalation point for technical roadblocks and other challenges
Experience:
* Bachelor's degree in Computer Science, MIS, or a technology-related field required
* 10+ years of experience in global software development and deployment
* 8+ years of experience delivering applications on Salesforce platform, Sales, Service and Commerce Cloud
* Development knowledge of SFDC, including Salesforce Lightning Design, Salesforce objects, data model, workflows, process builders, approval flows, reports and dashboards, SOQL, SOSL, Data Loader
* Hands-on experience building Salesforce Lightning components, custom objects, Apex Classes and Triggers, Visualforce, Web services and other related technologies
* Solid knowledge of Salesforce execution governors and limits
* Knowledge of the most current security and web development programming languages, with expertise in Java, JavaScript, AJAX, HTML, CSS, and JQuery
* Experience working in an Agile team environment
* Service and Sales Cloud implementation experience using Live Agent, Omni Channel, CTI Adapters
* Background with architecture concepts (integration styles, architecture styles, patterns)
* Knowledgeable in ETL tools like Informatica, and integration tools like Web methods
* Knowledge of data management including Data Capture, Segmentation Storage and security
* Experience working on Solutions Architecture in Digital, and Omni-channel areas
* Good understanding of Customer Journey Experience and Analytics
* Understanding of main SFDC architectural concepts and how they influence design
* Deep working knowledge of Cloud (AWS preferred) and understanding of DevSecOps
* Force.com platform experience, including the limitation of the platform (e.g. API and governor limits)
* Salesforce community development
* Application monitoring tools, log analytical tools, security tools (Splunk, GitHub, Jenkins)
* Ability to manage and resolve complex and ambiguous technical issues
Compensation:
Target salary range CA, CT, CO, HI, NY, WA: $141,000-$197,550
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.