DescriptionCounty National Bank (CNB) is an independent, locally owned, community bank that is successful and growing whose mission is to sustain its deep commitment to the community and its traditions of excellence in all aspects of banking and provide outstanding client service and solid financial performance. We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities.CNB is looking for an experienced, motivated, and client- and team-focused individual to join our team as a Loan Operations Assistant, ON-SITE at our office in Hillsdale. JOB SUMMARY Primary responsibility is to complete commercial post-close tasks. This position will also serve a backup for commercial loan input. Ability to multi-task and remain organized is essential to this role.DUTIES
- Processes commercial UCC tracking, amendments, and continuations.
- Processes incoming and outgoing participation payments for commercial loans.
- Processes lien releases and mortgage discharges for paid off commercial loans.
- Removes recorded mortgages and final title policy after loan closing.
- Assists with SBA 1502 report verification and reconciliation.
- Provides backup to commercial loan boarding to the Bank's core system.
- Answers incoming phone calls and routes accordingly.
- Quotes loan payoffs, as requested.
- Issues loan numbers to lenders and processors as requested.
- Assists with general ledger reconciliation.
- Assists with scanning and committing loan documents into Director.
- Provides problem resolution as discovered or assigned by others.
- Maintains and protects confidentiality of client information
- Maintains regular, on-time attendance.
- Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.)
- Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
- Performs other various duties as assigned.
CONTACT WITH OTHERS - INTERNAL
- Communicates on a regular basis with lenders, processors, and front-line associates.
CONTACT WITH OTHERS - EXTERNAL
- Communicates on a regular basis with clients through loan department phone workgroups.
- Communicates with title companies about payoff quotes.
- Communicates with participating bank about payments and payoffs
RequirementsSKILLSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or equivalent.
- Previous commercial loan related experience preferred.
- Passion for providing a stellar customer service experience to all clients (external and internal) and ability to instill this passion in others.
- Excellent interpersonal skills (tactfulness, cooperation, courteousness and client friendliness) are necessary to represent the bank in a positive manner.
- Positive and cooperative approach when working with others.
- Excellent written communication skills with demonstrated ability to write clearly, concisely and effectively, with attention to detail for visually appealing output and accurately proofreading publications.
- Excellent verbal communication skills with the demonstrated ability to effectively present information to clients and management.
- Strong administrative skills with effectiveness in developing tasks and managing resources to achieve targets/goals.
- Ability to multi-task while paying attention to detail.
- Ability to maintain confidentiality and handle sensitive information.
- Knowledge of basic accounting procedures.
- Ability to efficiently and accurately keyboard information, both computer and calculator.
- Strong computer skills with a proficiency in MS Word, Excel and Outlook.
WORKING CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the work environment will include:
- Works in a normal office environment.
PHYSICAL REQUIREMENTSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:
- Communicate effectively, both verbally and in writing.
- Keyboard information (computer and calculator).
- Answer incoming phone calls and transfer to appropriate individuals as necessary.