Assistant Vice President Urgent Care Operations
: Job Details :

Description

Introduction

Executives thrive with us! HCA Healthcare is one of the nations leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for an Assistant Vice President of Urgent Care Operations, where excellence creates excellence.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Assistant Vice President of Urgent Care Operations role today!

Job Summary and Qualifications

GENERAL SUMMARY OF DUTIES:

Plans, directs, organizes and takes ownership of operations and sustained revenue growth of all assigned markets in the Urgent Care Service Line. Demonstrates leadership and excellence in customer service and patient satisfaction. Ensures the clinics in assigned markets are safe, efficient and a quality provider of services. Effectively uses resources to achieve established goals and objectives. Leads by example.

SUPERVISOR: RVP Operations

DUTIES INCLUDE BUT NOT LIMITED TO:

• Practices and adheres to the HCA Code of Conduct, Mission and Value Statements.
• Treats patients, visitors, medical staff, colleagues and others with compassion and respect. Strives for Top Box patient satisfaction scores across assigned markets
• Supervises Directors of Operations and Market Managers and other assigned leaders and staff. Oversees the orientation, training and cross training of leadership and staff to ensure that all HCA, PSG and Urgent Care Service Line policies, established practices and standards are followed.
• Participates in the development and leads the execution of assigned market and clinic goals, objectives and key initiatives in support of HCA, PSG and Urgent Care Service Line goals and objectives. Presents Monthly Operations Report to UCSL Leadership. Clearly communicates goals and objectives to subordinate leaders and staff.
• Builds a competitively superior organization by attracting, developing and retaining leader and staff talent. Supervises leadership and staff in accordance with Healthy Work Environment standards. Ensures assigned markets follow company policies for employee timekeeping, attendance tracking, absence management and HRIS (Lawson) administration.
• Participates in all ordinary functions of management including interviewing and selection of Market Leaders and other assigned leaders and staff, disciplinary actions and performance evaluations
• Pursues opportunities for personal and professional growth. Provides Leadership Development opportunities for subordinate leaders. Identifies and mentors potential candidates for promotional opportunities.
• Addresses individual or team performance deficiencies within assigned markets. Ensures market leadership handles patient and visitor issues and complaints. Provides feedback and follow-up training to subordinate leaders. Recognizes good performance.
• Implements programs, practices and leads teams designed to improve operations, staff retention and employee engagement
• Ensures that market leadership creates a work schedule for all clinic positions including Mid-Levels based on clinic needs. Ensures adequate staffing at all times. Varies staffing levels as indicated by patient volume and efficiency standards.
• Has overall 24/7 responsibility for operations in assigned markets. May be required to assume direct operations management in a market as needed. Must be physically present in assigned markets on a regular basis. Extensive travel of 40%-60% required.
• Monitors patient flow in assigned markets to ensure clinics are operating efficiently at all times. Works with market and clinic leadership to ensure efforts are coordinated and that patients receive high quality care and services. Monitors wait time trends and seeks to reduce wait times as much as possible.
• Monitors patient satisfaction trends. Ensures that patients and visitors are kept informed of clinic progress. ? Keeps assigned markets and clinic environments clean, orderly and in compliance with company policy and accrediting standards.
• Monitors efficiency reports and trends to ensure that assigned market and clinic efficiencies are within guidelines. Allocates resources, including staffing, across assigned markets as needed.
• Creates a physician-driven culture. Provides support as needed and requested to providers. Actively consults with providers to ensure alignment of goals and optimal conditions in the provision of patient care. Interviews prospective physicians to determine organizational fit.
• Oversees all assigned market leadership and operations to ensure the correct and timely provision of all services including following company established scripts and protocols.
• Has a working knowledge of all subordinate positions. May fill in as Market Manager on a temporary basis as needed.
• Monitors the physical appearance of clinics in assigned markets. Ensures that market leadership maintains the upkeep of interior and exterior of clinic locations, signage and overall clinic appearance. Recommends plans for refurbishment of existing clinics. Participates in the development of de novo clinics according to company strategic plan. May assist with the due diligence of new market acquisitions. Works with HCA Divisions to ensure success of new markets and clinics.
• Monitors working relationship between company-selected vendors (cleaning, maintenance, equipment repair, etc.) and market leadership to ensure contracted services are performed as expected.
• Plans and provides for business continuity in case of disruption of services. Ensures all financial policies and procedures including cash management procedures are followed.
• Works with Service Line Marketing and market leadership to acquire new Occupational Medicine clients and to manage services provided to existing clients. Communicates with major and national accounts to ensure we are meeting the employer's needs.
• Attends market Leadership Meetings as needed and ensures that market leadership and staff are kept informed of and documents review of information, polices, practices, memos and expectations. Provides market leadership and staff with appropriate feedback, support and recognition.
• Works closely with UC Service Line Leadership, Market Leaders and Medical Staff to maintain smooth operations and high customer satisfaction. Drives effective cross-functional relationships between markets and Service Line staff functions. Builds strong working relationships with HCA Division Leadership. Identifies and maintains strategic alliances outside the organization to create business opportunities and execute business strategies.
• Maintains confidentiality of patient, employee and proprietary business information. Understands and follows all company policies and practices regarding HIPAA. Monitors operations to ensure compliance.
• Maintains an awareness and working knowledge of required and available reports, resources, deadlines and other information and data sources and systems.
• Understands and follows company Compliance Program policies and procedures. Continually enforces Program elements and importance. Demonstrates professional and personal integrity in decision making and approach to management.
• Actively participates in the CQI Program and encourages participation of others. Seeks leader and staff suggestions and involvement.
• Timely completes and maintains mandatory training including Compliance training.
• Follows company policies in assigned markets pertaining to infection control and hand hygiene. Sets the example for others.
• Follows OSHA regulations and all company policies pertaining to a safe and secure environment for patients and staff in all markets. Ensures required emergency drills are conducted.
• Ensures all Home Office Requests, medical records, information requests and filing are completed timely in all markets.
• Is supportive of company-sponsored community activities and marketing programs in each assigned market. Works with Service Line Marketing to correctly implement and maintain marketing programs.
• Ensures that all clinics in assigned markets are opened and closed timely and according to established policy and procedure
• Follows all company policies relating to occurrence management. Conducts investigations as necessary.
• Oversees the preparation and successful completion of market and clinic audits, reviews and surveys.
• Attends all required service line meetings and training in-services.
• Responsible for the management and disposition of market and clinic assets including equipment and supplies.
• Performs routine office functions as necessary.
• Performs other duties as required Supports HCA
• Practices and adheres to the HCA Code of Conduct, Mission and Value Statements
• Works in support of HCA, PSG and Urgent Care Service Line goals and objectives.
• Treats patients, visitors, medical staff, colleagues and others with compassion and respect.

EDUCATION:

• Bachelors degree required
• Advanced degree preferred

EXPERIENCE:

• 5+ years of management experience providing healthcare services in urgent care or related setting, required
• 3+ years of management experience in a multi-site setting, required

CERTIFICATION/LICENSE:

• No license requirements

KNOWLEDGE, SKILLS AND ABILITIES:

• Demonstrated excellence in Customer Service and Patient Satisfaction.
• Demonstrated strong written and verbal communication skills, change management and negotiation skills.
• Ability to lead in a team oriented environment
• Demonstrated responsiveness to service line leadership, market leadership and providers. Exhibits strong time management skills and the ability to prioritize tasks.
• Possesses a strong knowledge of accrediting organizations, state and federal guidelines, regulations and standards.
• Availability to manage assigned markets 24/7. Capable of frequent traveling to assigned markets. Travel may be 40% to 60% of time worked.
• Has a working knowledge of computers, Microsoft Office Suite, web-based applications and on-line resources.
• Demonstrated strategic thinking, strong business acumen and understanding of good business practice. Understands Revenue Cycle.
• Possesses a strong understanding of clinical issues and clinical practice.

CareNow urgent care delivers quality, convenient, patient-centered urgent care with unparalleled service. In our more than 225 clinics, our physician-driven focus is centered on providing extensive resources and support to our dedicated clinical teams. We offer a wide range urgent care services for the entire family. CareNow urgent care is owned and operated by HCA Healthcare, one of the nation's leading providers of healthcare services, comprised of 183 hospitals and more than 2,300 sites of care, in 20 states and the United Kingdom. Our more than 283,000 HCA colleagues are connected by a single purpose - to give patients healthier tomorrows. If you're passionate about providing compassionate, high-quality care, growing your career within a company with a large support network and vast growth possibilities, and have an enthusiastic, collaborative spirit, we'd love to meet you!

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Bricks and mortar do not make a hospital. People do. - Dr. Thomas Frist, Sr.HCA Healthcare Co-Founder

If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as an AVP Operations UC. Unlock your leadership potential with HCA Healthcare.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#PSG-ESL